Desktop Support Job in Bedford, Massachusetts US

Desktop Support

Desktop Support - North of Boston
DESCRIPTION:

 

Assume a key role in the Field Desktop Engineering team to maintain a variety of mobile devices (i.e. Blackberry, Windows Mobile, Palm) used predominately in an in-patient setting.  Responsible for image configuration, troubleshooting and repair of configuration issues on devices.  Provide tier III support to IT support staff and users as needed.  Utilize an enterprise mobile device management solution to complete automated remote installations of software, maintain inventory of devices, enforce security policies and ensure all devices have a consistent software image.  Provide level 3 technical support to all external and internal customers, including staff, physicians, Business Unit and Corporate personnel, and vendors.

Develops and maintains effective relationships through effective and timely communication with all customers.  Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

 

RESPONSIBILITIES:

 

Maintain the design and support of a standard mobile device configuration throughout the company.

Provide 3rd level support to IT support staff.

Oversee and coordinate device software rollouts to corporate offices.

Create and maintain standard device build procedure. 

Standardize software and utilities installed on devices and ensure consistent security settings. 

Administer technical support of the client device management system including new applications and hospital requests.

Coordinate hardware repairs with appropriate warranty vendors.

Distribute software automatically through the use of device management system. 

Research solutions to IT problems and coordinate with other IT engineers and support staff to resolve critical issues.  (i.e. Users unable to transmit data to server, payroll synchronization not working)

Create and maintain software images and maintain inventory of all software and configuration settings installed on each image. 

 

SKILLS:

 

5 years experience supporting devices, desktop or server environments.

Minimum 2 years of strong troubleshooting skills for mobile devices, desktops or servers.

Experience working with an enterprise desktop or mobile device management system is desired. (i.e. Intellisync, iAnywhere, Altiris, LANDesk).

Must have proven knowledge of technology concepts, practices, and procedures.

Must have strong problem-solving and analysis skills.

Ability to work independently with limited supervision.

Strong presentation skills and ability to articulate technology concepts in a clear manner.

Ability to write professional business reports and presentations with correct grammar and punctuation that clearly and concisely communicates information.

Active Directory.

About AVID Technical Resources:


AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.

Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area.  This explosive growth has led to a number of awards and recognition.  Inc. Magazine recently listed AVID on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US.  AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts.

 

Contact one of our IT recruiters today: www.avidtr.com. 

MORE ABOUT AVID TECHNICAL RESOURCES:

AVID (Applications. Voice. Internet. Data.) Technical Resources is an award winning IT recruiting firm with multiple offices on the east and west coasts. The company offers a number of different staffing services to meet the diversity of every situation:

Contact one of our many IT recruiters and jump start your career: www.avidtr.com.


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