Desktop Support Manager – Leading Financial Organisation recruitment
Desktop Support Manager – Leading Financial Organisation - London
There is an opportunity for Senior Desktop Support Manager to lead a team of over and take ownership of issues and manage the day to day activities of the group from a Desktop Services perspective. The team is responsible for desktop support of client faced technologies. There will also be the opportunity to focus on desktop strategy and provide a strategic view on issues and desktop technology in general. The role will involve managing a UK based team with multiple local offices. The organisation is going through a period of change and this person would be responsible for helping deliver Desktop Support targets through implementing new processes and procedures.
Other duties include ownership of escalated production issues, liaising with external vendors on hardware and software implementation, reviewing roadmaps, evaluation of new hardware and software as well as making sure the team responds to incidents within SLA's.
Requirements:
Previous team leading and management experience, ideally at least 5 years.
Ability to work within strict SLA's whilst working closely with the business.
Can do attitude with experience of working on strategic projects to improve efficiency of Service Desk technologies and team.
Strong leadership skills, ensuring infrastructure technologies maintained.
Manage staff performance and quality of service provided.
Strong technical background in a number of areas of Desktop including Microsoft products, Networking, ect