Desktop Support Manager / Team Lead recruitment
Rapidly growing, hugely successful global mobile payment solutions company is recruiting a Desktop Support Technical Lead to work in the company's London headquarters (some travel to other locations will be required from time to time)
Responsibilities:
- Troubleshooting and supporting day-to-day Windows PC, Blackberry, virtualised Windows desktops, iOS device and Mac queries and problems
- Building and configuring new PCs to standard build specifications of OS and applications
- Building and configuring virtualised Windows environments for remote 3rd party users
- Troublehooting and supporting connectivity and configuration of Windows PCs and Macs to interact with unix-based server environments and applications
- Setting up and moves of desktop and related hardware
- Installation and configuration of desktop and mobile device software
- Ensuring desktop support ticket queue is managed across the teams and support hours including International offices
- Development and maintenance of distributed systems for Windows PC and Mac builds
- Development and maintenance of patch, anti-virus update and other update distribution systems
- Monitoring and validation of the desktop estate for compliance with updates and patches and resolution of any non-compliance
Essential experience:
- Experience in a desktop support role in a commercial environment
- Experience of supporting, configuring and networking Microsoft Windows 7 based computer systems
- Experience of supporting, configuring and networking Mac OS based computer systems
- Experience in user or customer support
- Experience with Microsoft Windows Server environments for provision of services such as patch, backup or build management
Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.