Desktop Support Technician Job in El Mirage 92301, California US
The General Atomics (GA) group of companies is a world renowned leader in developing high-technology systems ranging from the nuclear fuel cycle to electromagnetic systems; remotely operated surveillance aircraft; airborne sensors; advanced electronic, wireless, and laser technologies; and biofuels.
We currently have an exciting opportunity for a Desktop Support Technician to work within our ITS PC Support team at our facility in El Mirage, CA.
DUTIES AND RESPONSIBILITIES:
Under general supervision, this position is responsible for installing, repairing, and performing preventative maintenance of personal computers and peripheral devices. Functions include:
Performs installations, upgrades, and backups of software and hardware applications.
Follows procedures for diagnosing and troubleshooting software and hardware failures, as well as network problems that relate to personal computers and servers.
Sets up and tests personal computer systems, servers, peripherals, and software for Windows environments.
Provides routine hardware and software support for users, provides user training, and guides users having difficulty with personal computer peripherals or software.
As directed, coordinates with vendors to resolve hardware/software issues and may review and recommend new hardware and software.
Prepares and maintains electronic and hardcopy reports and logs of daily tasks and projects and equipment inventories.
May assist in planning and designing personal computer support systems and procedures.
May assist with the Service Desk and provide telephone support or arrange for service of trouble calls to users, may provide user training.
Assist with the Desktop Support and Systems teams in an AD infrastructure.
Observes all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
Works in a safe manner in accordance with established operating procedures and practices.
Performs other duties as assigned or required.
MINIMUM QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES:
Typically requires an Associate's degree with an emphasis in Information Technology, or a related discipline, along with one or more years of progressive personal computer technical experience in an Information Technology department. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education.
Requires an understanding of department policies and procedures, and a working knowledge of current personal computers, relevant operating systems and associated peripheral equipment.
Must have basic experience with managing a Windows environment including applicable tools and technologies within an Enterprise AD infrastructure.
Must demonstrate a basic understanding and knowledge of networking TCP/IP, DNS and DHCP as it relates to Windows, and application support.
Must be customer focused and demonstrate the ability: to resolve routine technical situations, such as BSOD, Viruses, Spyware, Power Supply failure, application failure, domain authentication error, system moves, new system builds
Must be able prioritize work assignments to achieve results and meet deadlines.
Must possess good analytical, verbal and written communication skills to accurately document and report findings, including completion of service tickets.
Must demonstrate good interpersonal skills to interface with all levels of employees and a variety of departments and provide excellent customer service.
Must maintain the strict confidentiality of sensitive information and be able to work independently or in a team environment.
Must have a valid California class C driver's license and be able to operate a company vehicle.
Must have the ability to work extended hours and travel between Company facilities as required, primarily within the El Mirage, Adelanto, and Gray Butte, CA areas.
Must be a U.S. person to work in secured or export controlled areas.
DESIRABLE QUALIFICATIONS:
CompTIA A+ Certification
Headquartered in San Diego, CA, General Atomics maintains expansive facilities housing engineering, laboratory, and manufacturing operations in Southern California and various locations in the U.S.
