Desktop Support Technician Job in New Albany 43054, Ohio US
Arlington Computer Products (ACP)
ACP is a computer hardware, software, and services provider serving the needs of the corporate and government markets for over 25 years. ACP provides a wide range of services to include server design and installation, storage consultation and implementation, technology procurement and disposal, leasing, project management, and technical staff augmentation.
ACP is headquartered in Buffalo Grove, IL, with sales and service offices in Atlanta, Minneapolis, and Milwaukee. All offices have seasoned sales and support staff, as well as deep and highly skilled technical departments.
ACP is looking for a highly motivated and successful Desktop Support Technician to be part of our dynamic team at our New Albany, OH location.
Duties:
- Be part of a team that provides hardware/software support on desktops, laptops and printers.
- Perform deskside, phone and remote support on hardware/software issues for 3000 end users.
- Meet service level agreements which are site specific
- Utilize a ticketing system to respond to end user issues
- Troubleshoot MS Win XP/7, MS Office, Lotus Notes, Adobe, Visio, Project, IE8, Internal Apps
- Inventory control and asset management
- Position is for 12:30 P.M. to 9:00 P.M. shift
Skills:
- 1 plus years hardware/software support experience in a corporate environment
- Ability to troubleshoot in a fast paced environment
- Excellent customer support skills
- Proven experience in learning and supporting unfamiliar software applications
- Breakfix experience with IBM/Lenovo desktops and laptops as well as HP Printers
- Ability to train and educate end users
Compensation and Benefits:
- Competitive salary
- Medical and dental benefits
- Paid Vacation
- 401K
Email resume attn: Tod Folkl tfolkl@arlingtoncp.com