Desktop Support Technician Job in San Diego 92121, California US

Client Industry: Bio-Tech

 

My client is seeking a desktop/desk-side support technician that can help provide excellent customer service to the employees.  Heavy experience with audio and visual equipment is a must, particularly setting up meetings

with WebEx.  The company is a cutting edge bio technology firm that has an outstanding work environment

 

Responsibilities:

• Review and support requests through queue monitoring on a regular basis throughout the day

• Provide and ensure prompt status communication to end-users regarding support requests

• Perform resolution of Tier II/III response support requests

• Prioritize and track action items and issues relating to support requests ensuring SLA’s are being met and with high customer satisfaction targets

• Provide support to end-users to facilitate problem resolution; Work with staff to ensure quality and expectations for standards are met

• Ensure adherence to established company policies and processes

• Office administration duties as assigned by IT Management

• Diagnose and repair hardware, software, printers and systems failures

• Support meetings incorporating the use of video conferencing and WebEX technologies

 

Preferred Experiential Background:

• 3-5 years’ experience of relevant experience, preferably in a Deskside service role

• Experience with common help desk tool for Incident/problem tracking

• Knowledge of the Internet and the associated technology and architecture

• Uncompromising Customer Service focus

• Proactive and driven approach to understanding business requirements

• Good communication and presentation skills and ability to work as part of a team.

• Proficiency with PC applications including Word, Excel, PowerPoint, Visio and Windows 7

• Basic understanding of AV equipment

• Experience with HP and Konica copiers is a plus.

• Associate Degree or equivalent in Business, Technology or related field required.

 

Duration:  8 Months+ Contract

Location:  San Diego, CA 92121

 

Please direct inquiries to: Angelo Melchiorre, The Judge Group, amelchiorre@judge.com , 888-228-7162 ext: 2292