Developer Support Engineer Job in Dublin D.18, Dublin Ireland
Salesforce.com is the enterprise cloud computing company. Our portfolio of Software-as-a-Service (SaaS) applications, including our award-winning customer relationship management (CRM), has revolutionized the ways that customers manage and share business information over the Internet. Salesforce.com has evolved from a startup founded by four people in a cramped San Francisco apartment twelve years ago to become Forbes #1 ranked firm in the “The World’s Most Innovative Companies”. With more than 7,500 employees, over $2B in annual revenues, and over 100,000 customers worldwide, we are proud to contribute to the success of companies of all sizes, in all industries, around the globe. The future of software is cloud computing.
Consider joining the cloud computing leader,Salesforce.com, and be part of the team that is
creating this future.
Responsibilities:
- Assist 3rd-party developers to troubleshoot their integration with salesforce.com APIs and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
- Provide feature explanation and coding best practices.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.
Required Skills/Experience:
- BA/BS degree in a technical field preferred with a strong academic record.
- Excellent written and verbal communication skills.
- Ability to communicate technical concepts clearly and effectively.
- Strong background and solid understanding of object-oriented concepts and languages.
- 2+ years building web-based applications with a solid understanding of HTML, CSS, JavaScript, and at least one programming language, such as Java, .NET, or PHP.
- Understanding of REST and SOAP web-based services, with a working knowledge of WSDL interpretation, generation, and consumption.
- Knowledge of browser compatibility issues.
- Solid understanding of Internet technologies: firewalls, web servers, proxy servers, etc.
- Understanding of database concepts and data management (RDBMS) and SQL.
- Analysis, troubleshooting, and problem solving expertise.
- Ability to effectively prioritize and escalate customer issues.
- Must be fluent in English + 2nd European language is desirable
Desired Skills/Experience:
- 1+ year working with the Salesforce application
- Customer support experience.
- Writing and debugging Apex and Visualforce or Dev 401 and Dev 501 certifications.
- Experience with Eclipse IDE and ANT.
- AJAX web application development experience
- Committer in an Open Source project is a plus.
- Understanding of MVC and other common design patterns.
- Ability to understand business requirements and determine delivery timeframes.
- Experience with Java, C#, VB, and ASP.NET.
- Familiarity with SAML 1.1 / 2.0 and OAuth.
- If you are interested in applying for this role please click here to submit your details.
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