DevOps Engineer
Skills Requirements
About Help Scout
About the Product - More about the position
About Us
Help Scout is a remote team with employees in twenty-eight cities all around the world. We optimize the team for excellence over geography and overcome remote challenges through transparency, trust, and video conferencing.
We’re a customer-driven company and always will be. Everything follows the customer experience, no exceptions. There is no sales team. Everyone at Help Scout is aligned in their motivation to create outstanding content and build a product that is a pleasure for businesses to use.
Our company is growing quickly and has aspirations of helping millions of people around the world. Accomplishing our goals will present countless challenges and require you to excel in every aspect of the position. It’s super hard, but the people we’re looking for love tackling hard problems.
This is not the typical startup “rocketship.” We’ll never compromise customers or the experience in favor of growth. Our purpose is to build a profitable company that small businesses love and sustain it for the long term. We optimize your career at Help Scout for the long term as well, so keeping a healthy work/life balance is an important priority.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
Benefits
- Competitive Salary - We pay our employees well to do their best work. We have teammates in 28 cities around the world and all employees are paid according to the same scale to ensure equality to the fullest extent possible.
- Work anywhere - Work from our office in Boston or anywhere else, provided you have 4 hours of overlap with the team.
- Health, dental - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our UnitedHealthcare via Harvard Pilgrim policy. If you're based outside the US, we'll help cover the cost of any supplemental coverage you need to add on to any state-provided health or dental plans.
- LT/ST Disability Insurance Life Insurance - we cover 100% of the premiums for ST/LT Disability insurance and Base Life Insurance, and you have the option to purchase supplementary life insurance through our provider. (currently US only)
- Flexible vacation - Take time off when you need it, we trust you.
- Paid parental leave; including adoption
- 401k - via Betterment for Business (currently US only)
- Great tools - Each employee needs a Mac laptop and 27' display, so we'll get you what you need.
- Complete transparency - Everyone has full access to business metrics and financial information about the company.
Joel Test score: 11 out of 12
The Joel Test is a twelve-question measure of the quality of a software team.
- Do you use source control?
- Can you make a build in one step?
- Do you make daily builds?
- Do you have a bug database?
- Do you fix bugs before writing new code?
- Do you have an up-to-date schedule?
- Do you have a spec?
- Do programmers have quiet working conditions?
- Do you use the best tools money can buy?
- Do you have testers?
- Do new candidates write code during their interview?
- Do you do hallway usability testing?
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