Dir-IT Job in San Mateo 94403, California US
Reporting to the Vice President of Infrastructure Architecture and Engineering, the Director of Engineering for Data Center Services will provide team oversight and have primary responsibility for technical and process engineering vision, solution design, delivery, and Tier 3 support for Franklin Templeton IT Global Servers, Storage, and Networks. Disciplines include, but are not limited to Capacity Planning, Performance Management, High Availability, Backup and Disaster Recovery, Maintenance and Technology Life-cycle Management. The qualified candidate will develop and lead a high performing team while partnering with key stakeholders in business and technology areas across the company.
Specific Responsibilities:
- Delivery of effective Engineering solutions for IT Global Data Centers, Servers, Storage, and Networks to address business goals and operational requirements.
- Partner with Architects, Operations and other stakeholders to design, communicate and implement Strategies, Technology Roadmaps, Standards, Processes and Services
- Partner with Global Information Security to ensure security, audit and compliance requirements are met
- Provide Capacity Planning and Performance Management for Global IT Servers, Storage and Networks. Establish a forecast model and anticipate demand
- Provide Data Center Provisioning and Automation to drive greater Service Delivery maturity
- Perform Financial forecasting; manage project and departmental budgets
- Establish metrics and measurements demonstrating area health. Communicate through Operational Reviews
- Stay abreast of new and emerging technologies and processes. Evolve and apply to continuously improve IT services.
- Make and influence technical and business decisions
- Work closely with Vendor Relationship Managers to foster healthy supplier relationships, manage contracts, product performance, usage monitoring and forecast, service levels and expectations
- Partner with Operations Leaders to establish criteria and execution to ensure proper transition from Engineering to Operational areas for project delivery and production support.
- Lead the triage of escalated, complex problems as needed to ensure restoration or quality of service
- Recruit, develop and mentor a team of talented, highly motivated staff
- Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
Required Qualifications:
- 10+ years' experience leading teams responsible for Infrastructure Engineering and Service Delivery for global mid to large sized corporations with geographically dispersed populations
- Passionate, collaborative, results-oriented leader with a proven track record of inspiring and building strong performing teams
- Demonstrated technical management knowledge in the areas Windows, Unix, Mainframe, Enterprise Storage, Voice and Data Networks, High-Availability and Virtualization
- Experience in implementing quality guidelines, standards and procedures
- Experience leading geographically distributed and culturally diverse work-groups
- Excellent written and verbal communication skills
- Strong organization and planning skills
- Strong influencing / negotiation skills
- Strong interpersonal / relationship management skills
- Demonstrated financial and contract management skills
- Bachelor's Degree in Computer Science or equivalent experience
Desired Qualifications:
- Financial Services industry experience
- Specific experience with IBM iSeries, AIX, Linux, Solaris, EMC, Network Appliance, and Cisco technologies
- Expertise in the areas of Information Security and Risk Management, Business Continuity, Disaster Recovery/Avoidance, Unified Communications, or Systems Development
