Director, Gaming Services Job in Las Vegas 89119, Nevada US
This position is responsible for all operations within the Technical Services Function and for contributing to overall customer satisfaction.
ESSENTIAL DUTIES:
40% Management
-
Deliver company vision to Technical Service staff
-
Create a positive morale atmosphere
-
Make presentations to other functions regarding technology
-
Writes and maintains Technical Service budget, including purchase order and expense account approvals
-
Prepare and deliver reports including end-of-month, budget and production
-
Provide and implement process improvement for Technical Service Function
-
Create strong customer excellence standard for team
-
Develop profit center driven service/parts department maximizing customer service levels
-
No defect quality standards for participation business (preventative service program and performance optimization)
-
Management of operational efficiency and personnel management of our WAP business
25% Supervision
-
Responsible for day to day staffing for Technical Services including hiring, disciplinary actions and scheduling
-
Responsible for employee development through performance reviews and goal setting sessions
-
Serve as back-up to Regional Managers including payroll processing
-
Responsible for the technical side of gaming shows including staffing, set-up, tear-down
-
Sales and Operational responsibility for the Parts Department
-
Management of Gaming Services Support
-
Leadership of Business Core Team-Driving Continuous Improvements through organization
20% Ensure all escalations regarding technical and regulatory compliance are tracked, resolutions are found and presented to appropriate body
5% Quality Improvement
-
Conduct workshops to improve complaint procedures
-
Liaison for Technical Service to Customer Service to ensures complaint resolution
5% Participation on “Teams” including Business Leadership Core, Quality Improvement and Safety
5% Special Projects as assigned
SUPERVISORY RESPONSIBILITIES: This position directly supervises Regional Field Service Managers as well as other technical staff and in-directly supervises all other Technical Services staff.
Qualifications
EDUCATIONAL EXPERIENCE REQUIREMENTS:
-
Bachelor’s Degree from a four-year college or university or the equivalent
-
3 years of technical services experience, of which 2 years must be front line experience
-
3 years of management or supervisory experience
-
Gaming industry experience preferred
OTHER QUALIFICATIONS:
-
Experience with Microsoft Excel, Word and Power Point
-
Experience with Lotus Notes or other email program
-
Knowledge of SAP preferred
-
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is occasionally required to use hands to finger, handle or feel, reach with hands and arms and stoop, kneel, crouch or crawl. The employee is regularly required to stand, walk and sit and is frequently required to talk or hear.
This position is occasionally required to lift up to 50 pounds.
Specific vision abilities required by this job are close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORKING ENVIRONMENT: The noise level in the work environment is moderate except on visits to customer locations where the noise level is loud.
TRAVEL: This position is required to travel up to 25% domestically and 5% internationally.
Apply to GTECH