Director of Client Implementation Job in Minnetonka 55305, Minnesota Us

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

OptumHealth Care Solutions is seeking a Director of Client Implementation work with some of their key clients! In this role you will partner with business development during the pre-sales stage to design an implementation project plan and analyze the feasibility of the solution design from an operational perspective. Lead a cross-functional project team (internal and external partners) responsible for deployment of customer's complex health solutions. Present initial implementation strategy and ongoing milestone updates to major consulting firms and customer decision-makers, negotiating scope changes as needed.

Primary Responsibilities:

�Work to identify products and services which will align to Optum customer needs; this includes working within the pre-sales stage to identify client current benefit offering, identify services that could be offered, identify gaps in infrastructure, analyze downstream risks, effectively guide the project thru the successful sales process, work with the client implementation team to ensure seamless transition

�Develop and manage timeline and budget management for customer�s complex health programs

�Integrate implementation strategy across SHS (Special Health Services) products for complex health solutions

�Develop customer specific implementation timelines for proposals team

�Develop and maintain strong inter-company relationships to ensure superior customer service

�Develop and present presentations for new business customer visits which will include executive level customer sponsors and OptumHealth Senior Leadership

�Identify customer risks, implement a mitigation/action plan and communicate to senior leadership

�Partner with Sales and Product Development to create customer solutions

�Identify unique requirements for large and strategic accounts and develop supporting project management tools

�Interfacing with multiple departments across SHS to ensure effective implementation

�Execute customer programs from the pre-sales process to post-implementation of all products and services

�Conduct successful customer readiness reviews of complex health solution

�Provide senior leadership and on-going coaching to core project team members

�Proactively develop risk management plan and tools to mitigate risk of customer dissatisfaction

�Monitor, track and report project status and performance

�Drive results individually and in a team setting

�Conduct meetings with customer sponsors and stakeholders

� Bachelors Degree is required and Masters Degree is a plus

�5+ years working as a Project Manager required (Please note this in not an IT project implementation position)

�Experience working in a managed care organization required

�5+ years client service and account management experience required (preferably experience with client product and services implementation experience)

�Strong knowledge of Employee Benefits preferred (experience in this area will help one recognize what additional benefits can be presented to potential clients)

�A successful track record of managing multiple projects effectively

�Strong analytical experience

�Experience responding and participating in RFP's preferred

�Solution oriented with a focus on innovative approaches to resolve customer problems and issues

�Experience managing and influencing cross-functional teams

�Excellent communication and presentation skills

�Ability to work with clients and all levels of UHG personnel

 

20-25% travel required

 

 

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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