Director of Social Services Programs and Services Job in Boston 02120, Massachusetts Us
Director of Social Services Programs and Services
SUMMARY OF POSITION:
The Director of Social Services Program and Services is responsible for the strategic direction and operation of all public health programs and services, identifying new funding opportunities to expand social services offerings and ensure the sustainability of current social services. Exercises senior management responsibility over administrative and operating functions of all social services programs. The Director of Social Services Programs and Services reports to the President Chief Executive Officer and works collaboratively with the Associate Medical Director and other senior managers. The Director will lead all program management, marketing, program development, manage the development and operational planning of new projects, and promote new and existing programs. The Director will have oversight of all communications efforts, health education, patient outreach, community relations and program development and business development for all Mission Based Services.
ESSENTIAL FUNCTIONS:
Identify, model and propose new business opportunities, and develop and monitor sustainability plans for existing programs.
Manage the development and operational planning of new public health initiatives including proposals, business plan, implementation work plans, financial analyses, regulatory issues.
Serve as the senior manager to the Community Relations, Support Services, HIV, WIC, Wellness Initiatives, Youth Development, Veteran’s program, Public Health Initiatives, and programs designated as Mission Based Services.
Oversee and manage the development of health education, patient outreach, and health promotion efforts including public housing, youth services, men’s health, mission based services staff and budget.
Build an integrated, highly directed team, developing staff and internal capacity to support the Whittier’s mission based strategic goals.
Collaborate with the Director of Institutional Advancement and Marketing Committees (Internal and External) on the development of all marketing materials (WEBSITE, annual reports, advertisement, flyers, etc) to position Whittier for success and heighten its visibility among Whittier’s constituents (funders, strategic partners, current and potential patients and donors, healthcare and human services community, public at large)
Expand community relations by establishing strategic relationships with individuals and organizations interested in collaborating with and/or supporting Whittier.
Work with the Director of Community Relations and the Lower Roxbury Coalition to create, implement and support outreach activities designed to increase number of users of Whittier’s services.
Represent and promote Whittier in community and professional forums.
Manage work plans outlined in the Center’s five-year strategic plan for the Mission Based programs.
Establish and implement short and long range organizational goals, objectives, policies and operating procedures; monitor and evaluate operational effectiveness; effects changes required for improvement.
Collaborate with the Director of Institutional Advancement on the development of the HRSA 330 (public housing and health center funding) annual submission and competitive grant renewal. Collaborate with the Associate Medical Director on programmatic plans and the CFO on the financial plans.
Manage work plans outlined in the Center annual performance improvement goals and the HRSA 330 business plan related to health center patient growth and Mission Based Services.
Design, establish and maintain an organizational structure and staffing to effectively accomplish the organizations vision, mission, strategic plans and operations improvement plans.
Develop and manages annual programmatic budgets for the organization and performs periodic cost and productivity analyses.
Provide senior management leadership to the Center’s Diversity Council.
Develop and foster effective collaboration between clinical and enabling departments, medical staff leadership, and other affiliated services (inside and outside the health center) to ensure an integrated approach to providing services and fulfilling the Center’s clinical, research academic and community impact goals.
Serve on the Administrator on Duty schedule (AOD)
Performs miscellaneous job-related duties as assigned by the President CEO
· Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
· Knowledge of continuous quality improvement management principles and practices.
· Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
· Knowledge of accreditation and certification requirements and standards.
· Knowledge of integrated business management principles and practices as related to health centers.
· Ability to supervise and train employees, to include organizing, prioritizing and scheduling work assignments.
· Ability to communicate effectively, both orally and in writing.
· Skill in budget preparation and fiscal management.
· Knowledge of customer service standards and procedures.
· Ability to develop and deliver presentations.
· Ability to foster a cooperative work environment.
· Ability to use independent judgment and to manage and impart information to a range of clientele.
· Employee development and performance management skills.
· Knowledge of cost control principles and practices.
· Knowledge of applicable legislation, standards, policies and procedures within specialty areas.
· Basic knowledge of OSHA laws.
· Basic knowledge of Emergency Preparedness Program and procedures.
Masters Degree in Public Health, Public Administration or Business Administration with 7 to 10 years experience directly related to the duties and responsibilities specified in the health care and or human services industry.