DIRECTOR OF VOLUNTEER SERVICES Job in Silver Spring 20910, Maryland Us
Director of Volunteer Services
Hostelling International USA (HI-USA) is a large, national nonprofit organization headquartered in Silver Spring, Maryland whose mission is to promote intercultural understanding and exchange through experiential travel. Founded in 1934, HI-USA delivers its mission through a network of 60 hostels, educational programs, and engagement with local community members and travelers.
This is a very exciting time for HI-USA as we begin a major restructuring that will unify 26 local councils and the national office into a single organization. Going forward, volunteer engagement staff will be placed in five regional field offices to support a more robust volunteer program across the country. The Director of Volunteer Services will have responsibility for developing and supporting that nationwide program and assuring the success of volunteers who want to promote hostelling and deliver the HI-USA program. Both traditional volunteer organizing approaches (friends groups and advisory boards) and virtual volunteer participation (“free agents”) will be hallmarks of our organizational success.
Overall Responsibility
The Director of Volunteer Services is responsible for developing a culture of volunteerism throughout the HI-USA network that reflects and furthers its mission. He or she will implement and maintain a flexible infrastructure and provide guidance, support and resources for the development of a robust volunteer engagement program across the country.
Reports To: Vice President, Education and Engagement (this newly created position will be filled in mid-2012)
Direct Reports: None.
Responsibilities
Planning
· Work with Regional Vice Presidents to develop annual volunteer training and engagement plans.
· Benchmark and develop best practices.
Outreach and Support
· Assess existing volunteer program and future volunteer needs.
· Research, select, implement and support a nationwide volunteer management database to support local and regional volunteer engagement, and assist with matching organizational needs and volunteer interests.
· Develop training/outreach materials to support local, regional and national level orientations and trainings.
· Create an maintain an online resource center for volunteer support materials – e.g., position description templates, interview questions and tips,
· Develop and implement an effective on-line strategy, through hiusa.org and social media platforms, to recruit and engage volunteers.
· Work with Advancement Division to develop volunteer-to-donor, and donor-to-volunteer initiatives.
· Identify and develop strategic partnerships with national corporations, nonprofit organizations and government agencies to strengthen and diversify volunteer base on a nationwide level.
· Develop volunteer recognition events and activities, for implementation at local, regional and national levels.
Reporting and Evaluation
· Develop metrics and execute reporting systems to enable evaluation of the volunteer program.
Qualifications
Education Experience
· 4-year bachelor’s degree in a relevant field required.
· 5-10 years relevant volunteer management experience.
· Experience in a multi-unit, geographically diverse organization preferred.
· Working knowledge of relevant office software programs and experience implementing and maintaining volunteer management software.
Travel Location
· Up to 25% travel required
· Silver Spring, Maryland; location flexible for qualified internal candidates.
Leadership Skills
· Proven track record of results managing multiple priorities with a diverse team.
· Ability to communicate, inspire and achieve HI-USA’s vision and purpose.
· Demonstrated behavior consistent with HI-USA ethics and values.
· Solid organizational agility; demonstrated understanding of working successfully in a matrix organization.
Application
To apply, please send 1) your resume, 2) a detailed cover letter, and 3) salary history to Careers.dvs@hiusa.org