Director, Operations recruitment

RESPONSIBILITIES 

Leadership
The Director will provide leadership within the Operations team, driving to successful conclusion major initiatives in support of the organization’s growth goals. The successful candidate will be willing to adapt the role to take on new responsibilities and process implementation challenges as needs arise, and be an advocate for change across operations functions and processes.

Advisory Business Support and Billing
The Director will have overall accountability for the Billing function and will work with the business to implement an initiative to simplify and streamline the business rules for client/manager billing and sales payouts associated with a variety of products and programs. The Director will make a significant contribution to process implementations in support of the ongoing build out of internal advisory capabilities.

Supervisory responsibilities
The Director will have direct leadership of the Operations Billing team.

Key clients (internal and external)
•  Services:  Shared Service, Service Sourcing and Utility Directors and third party suppliers
•  Operations Business Engagement: Heads of Business Engagement in the US Regions, Business Product Support and Project steering groups
•  Operations: Wider Operations Teams; Operations Risk, Business Management and MI, Change and Wealth Services Processing
•  Infrastructure: Wider Infrastructure Teams, including but not exhaustive; Compliance, Technology, Legal, Credit Risk

The Director will ensure absolute clarity on the full range of stakeholders and ensure the appropriate the level of involvement/ buy-in, and communications required.  The role holder will understand the expectations of all stakeholder groups and individuals and manage towards their expectations.

REQUIREMENTS

10 - 15 years of broad operations experience in asset management / wealth management / financial services operations environment.

Senior operations leadership background.
Broad technical and product knowledge in all areas of investment services operational processing including payments, settlements, securities, reconciliations, credit operations, banking operations, Fund asset management, Client reporting, Client on-boarding, account management, data reference and revenue regulations.