Director, Professional Services Job in Norcross 30092, Georgia Us
Fiserv
With Fiserv, you will create and deliver the Fiserv solutions that drive client satisfaction. You can grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded. Fiserv holds true to two essential principles: the client comes first, and people make the difference. Fiserv invites you to join us in building on those principles to lead our clients and our company to success.
We are currently recruiting for a Director, Professional Services, for our Norcross, GA, location with a focus on mobile solutions delivery.
Responsible for directing professional service organization activities from client identification through invoicing. Provides overall management direction and technical leadership on the most complex issues, involving significant resources. Responsible for business development activities within Professional Services. Addresses critical project issues with other senior managers in the company and in client organizations. Determines how to deploy resources to meet key business objectives. Shapes company policy and delivery processes to improve service delivery and increase client satisfaction. Provides leadership in developing new and creative solutions to add value to Fiserv’s operations. May manage subordinate supervisors and team leads. Acts as advisor to subordinates to meet schedules for high profile client issues and/or resolve complex technical problems. Recruits, develops, and evaluates subordinate managers and staff. Selects and mentors technical team leads.
Requirements:
- Bachelors degree or higher in a related discipline strongly preferred (prefer technical background in development, consulting, software engineering, computer science, computer engineering or equivalent).
- 10+ years of consulting/leadership level experience within the domain of software product development and/or implementation.
- 10+ years of experience in consulting and technical product support
-Minimum of 2 years experience with software development experience in .Net framework
- Excellent strategic planning skills
- Business development experience
- Technological experience with web based solutions delivered in client facing settings
- Substantial operational and financial experience/acumen
- Demonstrated ability to influence the sale of business driven solutions to client execs
- Possess excellent leadership, interpersonal, communication and presentation skills
-Demonstrated success in defining and implementing Software Process improvement projects.
-Previous mobile industry experience a plus
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Business Management,Client Services,Information Technology,Officials and Managers,Professional Services,Professionals,Project Management
Additional Information:
- Travel Percentage: 50%