Director, Program Management & Governance – Minneapolis
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Director, Program Management Governance - Enterprise Clinical Technology Services
The Director, Program Management Governance - Enterprise Clinical Technology Services is responsible for leading the Program Management processes and capabilities for a strategically aligned business organization. This involves developing standardized and transparent processes and reporting that can be utilized by various Program Managers and program teams to manage their programs and technology applications; as well as providing training and oversight for Program Managers and others on PMO procedures. This position is also responsible for facilitating end to end program reviews, escalating key issues/barriers and risks across the programs
This position requires the ability to make presentations to senior leadership, ensure that processes are clearly defined and communicated to the organization, and for making changes to processes as needed to fit the needs of the organization.
This position involves program management responsibilities that require extensive knowledge of the business, health care processes, program evaluation and reporting, supporting fact-based decision making, and ensuring financial management discipline.
Responsibilities:
- Oversee and manage the Enterprise Clinical Technology Services Program programs, reporting, methodologies and processes.
- Develop/revise program management standards across the organization; including, defining processes for status reporting, financial management reporting, tollgates, etc. to ensure success of programs as they relate to scope, budget, quality, schedule, benefits.
- Manage program and release escalation processes.
- Manage and facilitate the weekly dashboard meetings, escalation of issues from those meetings and facilitate issue resolution.
- Manage and facilitate the weekly program review meetings covering program status, critical path review, IRAAD review, key decisions, solution designs and financial overview.
- Manage and facilitate the quarterly application release reviews - post release to review defects and issues.
- Provide training, support and leadership to program managers and business leads as appropriate.
- Interface with business leaders and program managers to build relationships in support of program tracking and measurement, including measurement and reporting for technical applications.
- Work cross functionally with leaders in IT, other business functions, and partners throughout UHG to execute plans.
- Communicate status, issues and risks to leadership
- Thought-leader and business SME.
Qualifications:
- Bachelor's degree or equivalent; MBA a plus
- 5+ years of relevant program management office experience within a large complex highly matrixed environment, preferably in a healthcare environment
- 7+ years' experience in demonstrating program management processes including: scope, dependencies, stakeholders, capital constraints, issues/risks, reporting
- Experience with various methods and techniques for reporting data to executive audiences
- Knowledge of health care system platforms
- Strong financial, analytical, and business acumen
- Ability to adapt to change and work in a fast-pace environment while maintaining flexibility
- Ability to work in a matrix environment while positively influencing other functional areas
- Self starter; able to drive to execution with little to no direction
- Willingness to take on new challenges and get into details
- Generate innovative approaches and solutions to business opportunities
- Excellent oral and written communication skills; Demonstrated ability to communicate ideas clearly and concisely (written and verbal) to executive audience
- Strong interpersonal skills and the ability to influence others
- Ability to build strong relationships at all levels of the organization
- Advanced skills in MS Excel, Access, MS Office suite, MS Project, Powerpoint Sharepoint
- PMP certification preferred
UnitedHealth Group is working to create the health care system of tomorrow.
Already Fortune 21, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. At the end of the day, we're doing a lot of good - and even more importantly, we're doing it with a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Additional Information:
- Travel Percentage: 25%
