Director, Target Operating Model (Wealth Management) recruitment
Reporting to the COO, the Operating Model Lead is accountable for driving operating efficiencies out of the end to end operating model.
Core accountabilities
Operating Model Assessment
Typically this would be achieved by concentrating on three key elements of a typical operating model assessment
- Function – what functions do we perform as a business and how effective are these functions?
- Location – what is the optimal balance of resources deployed in onshore, nearshore and offshore locations?
- Sourcing – can capability be sourced from more appropriate parts of the group?
Scope of all work will range from macro issues to business or regionally specific, with a subsequently broad range of senior stakeholders. The role holder will be expected to work closely with the Business Architecture function and all functional areas within the busines and potentially across the Group to deliver results.
Problem Solving
The role holder will be expected to solve complex operating model questions on behalf of the COO, Operating Committee and Manco. The role holder will be expected to analyse the problem with objectivity, design an optimal solution and deliver organisational buy-in to the recommendations. Execution of the recommendations will sit with the most appropriate owner within the organisation.
Standardisation and Simplification
A key aim for all activity conducted by the role holder will be to deliver solutions that lead to simplification or, where appropriate, standardisation of the operating model. In doing so they should be looking to achieve one or more of the following outcomes: reduce operational cost; improve service delivery; mitigate operational risk.
Functional Model
The Wealth Management business has a defined functional model that articulates at a functional level the activities performed by the organisation. The model provides a baseline for all operating model work and the role holder will be expected to maintain and evolve that functional model as a management information tool, tracking the changing business landscape as operating model changes are implemented.
Professional/technical experience
- Experience in defining and embedding new target operating models in terms of organisation design, functional design, process design, application architecture and behavioural change; delivering improved client experience, with client focused deliverables.
- Significant experience of project and programme management, having managed and delivered large scale global business change programmes or multiple medium/small scale programmes simultaneously.
- Excellent business analysis and interpretation skills
- Experience working with a top 5 consultancy practice within the financial services practice
- Proven ability to facilitate cross-functional teams
- Excellent written and formal presentation skills
- Demonstrable experience of interaction with senior business users in capturing requirements
- Experience of working within a global organisation.
- Educated to degree level as a minimum, prefeably with an MBA/Masters
Personal attributes
- Key stakeholder management – C Level down
- Strong level of accountability
- Strong analytical thinking and practical in nature
- Strong influencing style and ability to drive decisions and conclusions
- Ability to work at the overall programme level and also dive into the near lowest level of detail when required
- Strong presentation skills – simple message structuring / strong articulation
- Strong knowledge of programme and project management toolsets and life-cycle
- Strong team/person management skills