Director, User Experience (Pasadena, CA or Pleasanton, CA) Job in Pasadena, California US
Director, User Experience (Pasadena, CA or Pleasanton, CA)
Director of User Experience Kaiser Permanente Pasadena, CA or Pleasanton, CA The Interaction Design User Research family is responsible for assessing end-user needs with respect to KP's web presence, based on those needs, combined with business goals, recommending interaction designs to be used on KP.org throughout the greater KP web presence, setting the direction for the overall User Experience for visitors to the KP web presence. Members of the Interaction Design Architecture team must understand both the business the technical aspects of the Web. They need to understand business stakeholders perspectives the end-user's needs. Being able to bridge both the business technical areas of KP, to fully understand the different languages used processes employed, is critical to the success of this team. This team evangelizes the user perspective in the design development activities for KP's entire Web presence. Through a combination of influence standards, they define the online user experience that will produce optimal results. The Interaction Design Architecture team performs user research in one-on-one sessions, or w/ groups, as appropriate, either in-person or remotely and/or asynchronously. They use the information gathered during this research to design online interactions. The ability to collect, analyze, interpret user research is a critical component of this job family, as is the ability to translate user stakeholder needs into an effective user interface. Essential Functions: Creative, user-focused, Director of User Experience to work within the Digital Creative Services team. You will lead, manage and mentor a UX team, partner with functions across the enterprise, and become an integral part of a highly collaborative and talented creative group in a leading healthcare organization, focused on delivering a differentiated and meaningful experience to our customers and members in the digital space. --Working collaboratively with product owners, developers, designers, and executives, the UX team designs usable, beautiful features and interfaces and promotes best UX practices throughout the organization. Closely aligned with Marketing, Creative and Development teams, the UX team turns data-driven insights into interactive solutions, with a focus on enhancing the user experience including shopping for and selecting health plans, changing lifestyle behaviors, and interacting with a large healthcare organization. --The successful candidate will demonstrate a deep understanding of user-centered design methodology, have exceptional communication and project management skills, and have the drive and determination necessary to see complex projects through to delivery. You will champion simple and elegant solutions that meet the needs of members, customers and prospects, and optimize for positive health and business outcomes. You will mentor, inspire, and support the group and ensure quality and innovation in the group's output. You'll be a creative and communicative leader, promoting collaborative design, research, and discovery sessions. You will be accountable for the end-to-end integrated user experience. -- Manage a team of Interaction Designers and researchers who will develop the user experience architecture and serve as the expert on key design projects across the company's applications. Scoping, forecasting, tracking, and delegating across simultaneous projects. Help define design standards, patterns and components to be used by Product Management and Development. Lead user research agenda and execution with Product Management. Work in partnership with Content, Design, Product Management, and Development. - Ensures that KP's Web presence meets its strategic objectives by providing a user-centered experience, based on industry emerging best practices - Oversee all UX efforts related to KP's Web presence, inform strategic business decisions about WebConnect other enterprise-wide initiatives. This involves synthesizing large amounts of data information into understandable operationally relevant summaries communicating with KP senior leadership about recommendations implications - Serve as a program-wide consultant content expert on kp.org UX research strategic direction, providing guidance support to internal external customers, national regional customers for planning of strategic importance - Set the direction for UX activities, standards, guidelines - Provide management resource scheduling guidance for the team - Negotiates budgets for the team - Provide interpretation integration support of interaction designs guidelines between WebConnect other organizations involved in the KP web presence - Consult on the application of patterns designs to web presences features architectures - Responsibilities impact the achievement of integrated functional company objectives - Influences the development of the functional company objectives - Erroneous decisions or recommendations would normally result in failure to achieve functional company objectives negatively affects expenditures resources - Involves a high degree of interpretation analysis of obscure or inconclusive data - Requires a high level of judgment risk taking to make appropriate decisions for diverse, sophisticated, undefined issues - Requires significantly complex decision-making - Develops solutions to problems of unusual complexity, which require a high degree of ingenuity innovation, which may have significant political implications may require a high level of sensitivity, using independent judgment to accomplish objectives Qualifications: Basic Qualifications: Ten (10) plus years of related experience Five (5) plus years of management experience 8+ years of significant track record in defining and delivering great online user experiences. Solid understanding of Web Graphics and Web Design, HTML, CSS, JavaScript, Ajax interaction potential, and mobile and social UX principles and standards. Experience with Wireframing and Prototyping tools. Experience managing teams of UX and UI designers. Excellent command of: user experience methods, design principles, problem-framing skills. Proven track record in inspiring others to get behind a vision/ Excellent verbal and written communication skills. Leadership presence - active listening skills; the ability to win the respect of others; assertive; willingness to take direction and feedback; negotiation and influencing skills, The ability to identify, hire, develop, retain the most talented people while inspiring them to high performance. A methodical and pragmatic problem-solver who inspires confidence and trust with internal customers and staff; strong collaborator Degree in Human Factors, HCI, Visual Arts or related area Master's degree in a related field, preferably with an experimental and/or UI design related bend (e.g., social sciences) Working knowledge of web design and coding Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems Develops advanced concepts, techniques, and standards Applies advanced principles, theories, and concepts Contributes to the development of innovative principles and ideas Deep knowledge of online design principles, trends, competition, technical limitation in order to design products and relationships between suites of related products appropriately A detailed knowledge of the web development process Preferred Qualifications: A strong understanding of KP processes, organization, and