Dispatch-Order Taker Job in Elburn 60119, Illinois Us
*** YOU MUST APPLY THROUGH THE LINK BELOW (Taleo) TO BE CONSIDERED FOR AN OPEN POSITION ***
http://tbe.taleo.net/NA4/ats/careers/requisition.jsp?org=LAFARGENAcws=1rid=1219
Objective:
The primary duties of the dispatcher-order taker (D-OT) include taking orders, scheduling and rostering trucks. This position is responsible for on-time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance.
Responsibilities:
· Safety: Personally promote the core value of Zero accidents incidents to all operations. Actively engage with customers, haulers and weigh masters to reinforce safe behaviors. Actively participate and assist with annual Transportation Safety Initiatives for haulers.
· Inventory Management: Identify substitute products, operating hour adjustments, and service opportunities across site portfolio. Maintain frequent communication with plant and sales team.
· Logistics: Coordinate directly with customers and contracted haulers; choose best haul solution for each order. Maintain productive and professional relationships with haulers. Utilize, maintain and update hauler directory. Attract new haulers to ensure division has access to the adequate number of trucks. Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution. Identify optimization and backhaul opportunities. Coordinate hauler schedule commitments; monitor reliability/performance; track overall customer and hauler satisfaction. Document and record all customer/hauler complaints in the system. Forecast future haul needs (i.e. next 2 weeks). Process the documentation that accompanies the movement of freight.
· Order-Taking Customer Service: Act as customers’ first telephone point-of-contact for questions, order, pick-up and delivery needs, freight status, complaints, and problem resolution. Ask for additional business from customers and provide leads to sales for potential new opportunities. Enter complete/accurate customer order details into information systems. Pro-actively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team. Communicate with Sales, Operations, and contracted haul companies. Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non-ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required.
· Systems Processes: Track various scale information and producing reports to provide metrics, identify areas of improvement and trends. Perform scale house (weigh master) duties as needed. Conduct spot inspections / audits to ensure DOT compliance to minimize risk.
Relationships with Others Jobs: The D-OT works closely with Weigh masters, Territory Managers, Plant Supervisors, Transportation Coordinator, After-Sales Support Reps, and the Customer Service Logistics Manger
Qualification Profile:
Education and Work Experience:
· A minimum of 2 years post secondary education, preferably a Bachelors degree with relevant work experience, or a minimum of 2 years of experience in order taking/dispatching positions.
· Experience with short haul trucking background and phone solicitation a plus
· At least one year customer service experience preferred
· Experience and ability to use Microsoft Office Software (primarily Excel and Word).
· Professional telephone etiquette
Knowledge and Skills:
· Ability to work in a stressful, deadline oriented environment
· Strong analytical orientation
· Proactive problem solving
· Ability to multi-task
· Works effectively as a member of a team
· Applies a positive and optimistic attitude
· Quick decision making skills
· Detail-oriented, thorough and accurate
· Communicates effectively (both written and verbal)
