Dispatch Service Specialist Job in Oklahoma City, Oklahoma US
The Dispatcher serves AAA members through cooperative agreements with AAA partner Clubs; maintains good relationships with service providers including AAA-owned fleet operations and independent contractors; provides a high level of customer service; ensures compliance with operational policies and procedures; effectively communicates effectively with both internal and external contacts, and proficiently applies computer/technical skills.
The Dispatcher provides a key contact point to transact business for AAA members and insurance policyholders. Responds to telephone inquiries regarding account processing or billing status, new applications, and policy change requests. Processes new business, endorsements and cancellation information.
Main Responsibilities:
- Respond to internal and external customer questions regarding dispatch operations.
- Display professional and friendly demeanor at all times with AAA members, fleet and contractor personnel and co-workers, even under the most challenging circumstances.
- Listen and address questions and concerns in appropriate manner.
- Accurately and promptly communicate AAA member, fleet and contract servicing situations or concerns according to prescribed policies and procedures.
- Comply with all prescribed dispatch policies and procedures
- Develop and maintain professional relationships with all internal and external contacts.
Knowledge, Skills Abilities
Education and Experience:
- One year plus of customer service experience preferred.
- Exposure in a dispatch environment preferred.
- Experience with Microsoft Office and Windows applications required.
- High School diploma or equivalent required, some college preferred.
- Clear and proficient verbal and written communication in English.
- Advanced computer, relevant applications and telephone skills.
- Ability to achieve performance criteria and pass product testing.
- Ability to cross-selling and up-sell members and customers.
- Ability to communicate with and retain at risk members.
- Ability to demonstrate poise under pressure.
