Dispatcher in Minneapolis Job in Minneapolis 55428, Minnesota US
Job Description:
Do you have dispatching experience? Do you possess the ability to multitask and prioritize as the situation calls? Have you previously worked in a call center dealing with commercial dispatching? If you have answered YES to any of the above questions, than Adecco may have a great position for you!
We are currently looking to review resumes of qualified candidates to work for our client out in New Hope. The ideal candidate will have previous experience working within the service industry such as cable, phone, etc where they can respond appropriately to incoming calls as well as schedule visits from certified specialists. Working as a dispatcher in this position will entail deescalating the situation and responding appropriately to customers concerns. The company works with air conditioning and heating services so therefore a candidate needs to be able to somewhat understand the issues as it applies to the customer.
This assignment will be temporary for 10-12 weeks.
Pay Rate- DOQ, Maximum $15/hour
Location- New Hope, MN
Hours: 9-4pm, Monday-Friday
You will be reporting directly to the service manager
Responsibilities:
• Answer the service phone line and record all customer service requests in Jonas.
• Dispatch service technicians.
• Schedule preventive maintenance inspections in coordination with the Customer Service Manager.
• Monitor open jobs waiting for parts or follow-up work. Schedule for completion in a timely manner.
• Provide purchase orders and order parts where appropriate.
• Refer repair and replacement requests to the appropriate person (i.e., Customer Service Manager, Service Manager, Project Manager).
• Monitor service technicians' movements and locations via the GPS system.
• Tag jobs as completed as quickly as possible so they can be billed promptly.
• Supervise the work of the assistant dispatcher.
• Attend weekly manpower meetings. Maintain the manpower sheets.
• Prepare quarterly on-call schedule.
• Set up couriers and parts delivery.
• Schedule warehouse deliveries.
The Adecco Group is a Fortune Global 500 company and global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. Adecco offers benefits including Holiday Pay, 401(k), Insurance Benefit Plans. Adecco is an Equal Opportunity Employer.
If you are a fit for this position apply at www.adeccousa.com and choose Office Number 5255 to be considered for these specific positions.
