Dispatcher Job in Montville 07045, New Jersey US
Job Description
-Schedule and dispatch drivers/loaders, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using -mulitiple forms of communication
-Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
-Prepare daily work and run schedules
-Clear understanding of Internet Explorer, MS Office Suite, and messaging systems
-Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
-Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
-Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
Activities
-Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources
-Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems
-Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events
Required Skills
-Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
-Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one
-Reading Comprehension -- Understanding written sentences and paragraphs in work related documents
-Speaking -- Talking to others to convey information effectively
-Time Management -- Managing one's own time and the time of others
-Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
-Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making
Knowledge/Experience
-Transportation -- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
-Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
-English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
-Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, property, and institutions