Dispatcher Job in New York City 10010, New York US
Job Purpose:
Serves customers by dispatching HVAC technicians; maintaining associated records.
Duties:
* Maintains communication with technicians and customers; scheduling emergency service and preventive maintenance; maintaining payroll records.
* Receiving and recording service requests; identifying appropriate technician; monitoring service progress; redirects technicians for additional support if necessary; notifying supervisor of extraordinary problems.
* Documents actions by completing electronic forms, reports, logs, and records.
* Keeps information accessible by scanning and electronically filing documents.
* Updates service database by verifying and entering data.
* Accomplishes customer service and organization mission by completing related results as needed.
* Willing to work from 7:30AM-5:30PM (or when the required work for the day si completed).
Qualifications:
* Must have HVAC dispatch experience
* Knowledge of SAMPRO Data Basics is a plus
Skills:
Organization, Customer Service, Handles Pressure, Multi-tasking, Energy Level, Teamwork, Phone Skills, Equipment Maintenance, Documentation Skills, Data Entry Skills, Problem Solving