District Manager Job in Wilkes Barre, Pennsylvania Us
What's it like to work at Starbucks?
It’s a lot like working with friends. For one thing, the people who work here aren’t “employees” – we’re “partners” because we passionately share common goals and mutual success. We’re dedicated to serving ethically sourced coffee, caring for the environment and giving back to the communities where we do business.
Description
- Develops the store management team within the district to deliver legendary customer experiences in all stores.
- Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.
- Manages through unusual events to keep district operating to standard.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district.
- Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.
- Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
- Monitors and manages district-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements.
- Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.
- Accesses external resources to support district-wide operations and to execute district and regional initiatives such as Partner Resources, Marketing, Partner Asset Protection, Finance, Real Estate, and Store Development.
- Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.
Qualifications
- Progressively responsible retail experience (5 years)
- District Manager or equivalent level position (3 years)
- Experience analyzing financial reports
- Experience in a complex, fast-paced environment
- Experience in a multi-unit environment
- Retail management experience
- Ability to manage the overall operations of multiple stores independently
- Knowledge of retail or restaurant industry operations
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Supervisory skills
- Team-building skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships
- Ability to handle confidential and sensitive information
- Working knowledge of business processes and system development
- College degree in business or a closely related field may substitute for a portion of the required experience
- High school or GED
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