District Sales Manager – Chicago North

District Sales Manager - Chicago North - Sears Outlets

Job Description GENERAL SUMMARY: The District Sales Operations Coach is responsible for the overall (PL) financial performance of their district. This includes merchandise sales, margins, credit, Protection Agreements, and other revenues, expense management and achievement of planned EBITDA. In addition to planned financial results, they are accountable for the delivery of customer satisfaction, associate morale and team productivity. In their role they are accountable for all operational processes, including but not limited to non-productive inventory, merchandise flow, balancing each of their stores Ideal Floor Plans, addressing challenges with trapped merchandise, handling delays in processing technical repairs and reverse flowing of Home Delivery inventories from Direct Delivery, Contract Sales, Retail Stores and Vendor merchandise receipts. They are accountable to work with their business partners from Product Repair and Merchandise Delivery Teams that operate within their market. The Sales Operations Coach ensures the consistent presentation and delivery of service across all stores. SCOPE OF RESPONSIBILITY: The District Sales Operations Coach will oversee operations in three separate types of facilities? those that sell, Outlet Stores, those that Sell and Repair, Outlet Repair Centers ? ORC?s, and those that Sell, Repair and Distribute, Outlet Repair Distribution Centers ? ORDC?s . In our Larger Stores (ORDC?s), Coaches are responsible for the management of inventory, pricing and efforts to maximize EBITDA to achieve business objectives. The District Sales Operations Coach oversees, leads and supports the liquidation efforts within their districts, up to and including support provided to all other retail channels (PRS, FLS, Essentials, TGI, Hardware, Kmart, etc) and Distribution Channels (DDC?s, MDO?s, SDO?s, and RRC?s). The District Sales Operations Coach owns their business and is accountable for the management of inventory levels/balance of merchandise, salability of goods, operations, staffing / scheduling, systems and required marketing needs for each market. The District Sales Operations Coach will manage 4 ? 12 Store Coaches. They are directly accountable for all Outlet Stores in their district and assist in the liquidation of distressed / discontinued appliances, hardlines merchandise and other unproductive inventories supporting all other retail and distribution channels. JOB RESPONSIBILITIES ? Proactively lead their district teams, ensuring the achievement of business goals in revenue, cost recovery, expense reduction, customer satisfaction, inventory shrinkage, and associate morale. ? Select, coach, and develop effective management staff in all field units. Develop a diverse, high performing team. Take action as needed to ensure that all associates fully contribute to store goals demonstrating required Performance Management processes. ? Actively manage the customer experience within the region, holding management and associates to the consistent execution of selling, service and operational processes. ? Take ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery and associate moral. ? Participate with the corporate staff in developing strategic objectives, which lead to the meeting planned objectives. ? Ensure consistency of merchandising execution and operational processes within the region. ? Fully optimize Protection Agreements, Credit, and other miscellaneous income opportunities within the region. ? Monitor and react to profitable revenue opportunities for his/her Sales Operations, aggressively supporting DDC, RRC and MDO liquidation efforts, Retail Stores and all other SHC outlets, and vendor liquidation opportunities, to Sales Operations gross margin and cost recovery. ? Positively represent Appliance Outlet Stores with all Sears partners within the local market. ? Participate with Product Repair Service and SLS Distribution Channel Leadership to address non-productive inventories improving SHC cash flow and attaining planned cost recovery. ? Partner with Product Repair Service to ensure required technical repairs are processed timely. ? Understand and communicate to Home Office, Corporate Staff, and requirements, suggestions and plans needed to achieve business objectives. ? Ensure that the Sales Operations operate in full compliance with applicable laws, regulations, and company policies. ? Provide a safe working environment for both associates and customers. ? Miscellaneous duties as required. Responsibilities/Skills/Experience Requirements KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS ? Ability to travel as required within the district, region and nation Education/Training ? Bachelor?s Degree preferred Experience ? Experience in a retail, logistics, product services or related environment required ? Experience in managing others ? Multi-unit field management experience preferred Role specific abilities/skills ? Understanding of merchandise flow from vendor to customer. ? Extensive knowledge of Sears Systems; i.e.; RIM, NROS, Intranet Applications ? News, Help Ticket, Action Planner, and all required reporting made available through view direct, EIS/FTD, Intranet. ? Strong merchandising skills with attention to detail. ? Strong drive for results and acceptance of ownership. ? Action-oriented, with strong execution skills. ? Strong coaching and development skills. ? Courage to address difficult situations. ? Ability to manage multiple priorities simultaneously. ? Ability to focus on critical issues and activities. ? Knowledge of retail business and Appliance Outlet Store operations. ? Excellent communication skills. Years Experience 5 - 10 Years Experience Preferred Minimum Education Bachelors Level Degree Travel Requirements Road Warrior (75% or more)