Division Accounts Receivable Supervisor Job in Lakewood, California Us
Division Accounts Receivable Supervisor
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JOB SUMMARY: Based on the size of the BSCs and the related organizational structures, several Accounts Receivable Supervisors will support the Credit and Collections function within a BSC. The Accounts Receivable Supervisor is responsible for the daily activities of Customer Service Representatives (CSR") related to the credit and collection function, including regional and/or cross-business unit customer accounts and close coordination with Regional Company management. The Accounts Receivable Supervisor will be responsible for scheduling, training, performance evaluation, and deployment of resources within the department. This position will provide training and development of CSRs to maximize receivables turnover, minimize risk of loss and provide support to the Regional Companies in order to help effectively maximize sales growth and profitability. This will require an experienced person that has an understanding of commercial transactions and financing. The position will require the ability to lead a team of collectors and accounts receivable specialist in order to achieve the goals of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following:
* Develop and implement a plan to achieve the divisional accounts receivable goals, monitor/measure receivable performance and provide support/reporting to Division management.
* Provide training and education to CSRs related to credit policies and procedures. Identify issues with billing, pricing or other customer service areas. Escalate credit sign-offs as appropriate and ensure audits of customer accounts for compliance.
* Implement Division plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio.
* Negotiate the resolution of collection matters with customers, escalating critical matters to Division Accounts Receivable Manager.
* Develop and maintain close working relationships with the Regional Company AVPs, ASMs, Account Managers and Branch Managers.
* Work closely with the Division related to cylinder control.
* Support the Division credit and collections organization through goal-setting, evaluations, positive feedback, discipline and on-going coaching ensuring activities are performed within department and Company policy.
* Identify staffing issues with performance evaluations, training, and scheduling of resources.
* Other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* The Accounts Receivable Supervisor will have established a proven track record of success in prior credit and collection roles.
* An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
* The successful candidate must have a strong client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
* Strong mentoring and staff development skills are required.
PERSONAL CHARACTERISTICS: The successful candidate will possess:
* Strong organizational, team-building and people skills. The ability to work and navigate within a complex matrixed organization.
* Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.
* Ability to understand the impact on new technologies on processes and costs.
* Experience integrating new technologies into day-to-day operations.
EDUCATION and/or EXPERIENCE:
* Associate or Bachelor degree preferred or a minimum of two years in a team leader or supervisory role.
* Two-plus years accounts payable experience in a high-volume, fast-pasted environment with some experience as a Customer Service Representative a plus.
* Exposure to and knowledge of the contract law, secured transactions and bankruptcy issues.
* Experience with SAP and/or ERP systems a plus, Advanced Excel experience.
* Ability to manage multiple priorities.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Limited travel, as required.
* Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
* Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* The noise level in the work environment is usually moderate and the work environment is an office setting.
