Document Processor with Great Customer Service Job in Concord, California US
Document Processor with Great Customer Service
Job Description: Document Processor needed to assist a high volume department with entering and monitoring numerous field orders, as well as, providing excellent customer service. The Document Processor is responsible for making sure field orders are accurately entered into the database and that each field order is completed in a timely manner. Great attention to detail and proficiency with data entry are a must. Also, responsible for communication between Field Technicians and Customers. Individual is also responsible for daily, weekly, and monthly reports. Responsibilities: - Receive field orders and immediately begin the process of reviewing the information and entering into the system. Each field order must be reviewed for accuracy and if any information is missing or appears to be inaccurate the discrepancies must be researched. Monitor all open field orders for completion. Assist field members with calling customers to reschedule appointments. - Make sure exception reports are reviewed in order to resolve any issues. - Monitor the volume of field order requests, the pending status of requests, and the rates of completion. - Responsible for generating exception reports. - Encourage safety awareness within the department. Stay up-to-date with company safety policies and regulations. Qualifications: - MS Windows (Advanced User) - MS Excel (Advanced User) - MS Access - Experience with CCB (Customer Information System) a plus. - Experience in the Gas Utility Industry (Customer Service, Dispatch, New Business, etc) - Previous experience processing high volume of order requests, documents, applications a plus - Strong Verbal and Written Communication - Bachelors Degree or equivalent work experience - Ability to work efficiently under time sensitive deadlines We are an equal employment opportunity employer. You can view all of our jobs online at http://www.appleone.com/?sc=11id=665918 Job Experience: MS Excel, Access, Word CCB