Dog Groomer
Job Purpose:
Grooms pets by obtaining service requirements; performing grooming services; maintaining supplies; resolving pet owner concerns.
Duties:
* Obtains service requests by taking orders from pet owners.
* Assesses pet condition by interviewing pet owner; inspecting pets.
* Grooms pets by gathering grooming tools and supplies; bathing, brushing, combing, trimming, de-matting, drying, scissoring, clipping and filing nails, cleaning ears, and deodorizing according to breed or mixed breed anatomy and speicfications; applying special precautions for puppies and kittens, and aged and disabled pets; removing fleas and ticks.
* Controls pets by easing pet anxieties; reducing behavioral issues.
* Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
* Controls costs by conserving use of equipment and supplies.
* Keeps equipment operational by following manufacturer's instructions and established procedures.
* Maintains quality results by following standards.
* Protects pets, pet owners, and self by adhering to safety policies and procedures.
* Resolves customer dissatisfactions by listening to and resolving concerns; providing information.
* Maintains pet records by documenting services; updating information.
* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
* Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
Knowledge of Animal Behavior, Customer Service, Customer Focus, Verbal Communication, Listening, Scheduling, Documentation Skills, Attention to Detail, Attendance, Patience, Client Relationships