Domain Manager Job in Pune 411006, Maharashtra India
Your opportunity
Managerial:
-Able to replace the director in specific management meetings and to interact with VPs on specific issues. Have sufficient knowledge of the departmental responsibilities.
-Manage the day to day activities of the different teams (high level time spending per employee).
-Set the right priorities for operational tasks / incidents
-Participates in the TOP Incident management
-Manage the bi-weekly domain staff meetings reports back to the Director.
-Maintains the skills matrix of the employees to cover the current and new technologies (take required actions on training)
-Maintains the technology assignment matrix to guaranty coverage for all technologies.
-Defines, maintains and implements policies and procedures to improve overall performance.
-Is responsible for the DR/BC capabilities in the assigned domains.
-Is responsible to guide and participate in internal and external domain audits.
Project Program Management
-Manage programs on TT level and agree on priorities with business and other IT domains
-Report the status of all projects in the domains and propose/execute required corrective actions.
-Discuss/facilitate business needs, processes, priorities and requirements and align the needs of the different departments and/or countries in order to come up with a global solution.
-Make/facilitate solution designs, estimations and business cases for the global solutions together with the users.
-Plan, manage, control and implement the domain development projects worldwide and assure the execution within time, budget and defined/agreed quality.
Business:
-Function as key contact with TomTom internal customers and partners.
Your profile
Plan:
-Develop, maintain and implement a plan (3 year coverage) for the covered domains (technologies) in line with the department and Group IT (GIT) global business objectives.
HR Management:
-Select in collaboration with HR new employees to fulfil the domain needs on short and long term.
-Lead, motivate and retain highly qualified and experienced people.
-Define individual team objectives in collaboration of the employees and in line with the GIT world wide objectives.
-Execute performance reviews in line with HR policies to ensure employees performance and career development (training, skills upgrade, etc).
Financial: .
-Prepare the yearly operational budget for the assigned domains / technologies
-Prepare the required staffing for the assigned domains / technologies
-Monthly review of the running operational budget to overcome budget overruns. Report status and explain actions to correct.
Suppliers:
-Select strategic suppliers in line with the policies to deliver quality services to TomTom.
-Review supplier performance in line with the policies.
-Follow up delivery, invoicing, goods receipt and corresponding SLAs.
-Take the lead for RFP handling follow up (according to the policies). Communicate to the suppliers.
Objectives:
-Define yearly KPIs for the assigned domains in line with the GIT world wide objectives.
-Monitor and correct to reach the defined KPIs.
-Report on all defined KPIs and SLAs on monthly basis.
- Candidate should have good academic back ground- Computer Science degree and preferable masters in IT (or equivalent experience)
- 10 years of experience. Last 5 years as manager
- Sound knowledge on the following technologies
1-Exchange 2003, 2007,2010
2-LCS or OCS
3-VoIP (Alcatel or Cisco call manager)
4-Tandberg Video Conference equipment
5-SCOM (Monitoring platform)
6-Knowledge of firewalls (Palo Alto), switches and routers (Cisco) and load balancers (Radware), DNS and DHCP (Infoblox).
7-Helpdesk management
- Wide experience in project and resource management and employee motivation
- ITIL certification preferable
- Strong experience working in a multi cultural environment (Having worked preferably in US and Europe for at least 3 years)
- Preferably worked in a IT product engineering organization (In captive environment).
Business Unit
Internal IT manages all our internal information management and technology infrastructure. As a major technology company, we rely on our IT professionals to build, maintain and provide help desk support for over 3000 employees around the world, 24/7.
Our Organisation
Founded in 1991, TomTom is the worlds leading supplier of location and navigation products and services focused on providing all drivers with the worlds best navigation experience. Headquartered in Amsterdam, TomTom has 3,500 employees and sells its products in over 40 countries.
Our products include portable navigation devices, in-dash infotainment systems, fleet management solutions, maps and real-time services, including the award winning HD Traffic.
Our working environment is an innovative, fun and dynamic one, full of agile; relentlessly customer focused self starters and entrepreneurs.
Our core values; open spirit, passion for results, innovative thinking and customer driven remain at the roots of how we work and we cherish our pioneering spirit.
Interested?
Please apply on-line by clicking this link. We kindly ask you to complete the form and attachments in English. Pre-employment screening of all external candidates is part of the selection process.