Domain Sales Engineer
Dell is committed to delivering technology solutions that enable people everywhere to grow and thrive. We are focused on offering customers open, affordable and capable technology choices to reduce customer IT infrastructure spend and solve their most complex IT challenges. With this in mind, the Large Enterprise business unit is seeking highly specialized sales professionals interested in developing and enhancing their sales skills, knowledge and technical depth by working with large global and national corporate customers around the world.
Solution Specialists are Solution-Focused Pre-Sales Technical Sales Resources targeted at opportunities. Solution Specialists (SSs) are Solution-focused and have deep expertise in Enterprise solution areas and their business drivers. Their focus is to help account Teams increase sales of Dell Enterprise Solutions by delivering technical expertise for strategic opportunities.
Server Specialist Hyper Scale
Data Center Performance and Efficiency discussions
Power Usage and Thermal discussions
Server Consolidation and Virtualization discussions
Workload Performance discussions
Enterprise Management / Deployment solution discussions
Application Support Strategy discussions around Microsoft Products
Enterprise Technology Trends / Business Impact discussions
RFP Strategy consultation and customer panel presentations. (no content generation)
Engagement methods include:
Conference Calls
Webcast
On-site Engagements
Engagement Process:
Account Team contacts the appropriate Solutions Specialist via phone or email.
Please engage early and be flexible with your timeframes. You must supply the SFDC
opportunity number and include the SSs name in the opportunity.
SFDC opportunity number is required for ALL customer engagements of a SS.
SSs are required to qualify each engagement request. If the opportunity falls outside the normal scope of SS engagements, the SS will assist by directing the account team to the appropriate resource. Internal Sales personnel who identify a possible engagement should engage the Account Executive(if one is assigned to the account), who will be involved through the qualification process.
All Post sales requests will be re-directed to the appropriate avenue of support.
SS and account team define scope of engagement defining goals and objectives, obstacles and landmines for that opportunity. Customers should not be copied on internal correspondence.
Solution Specialist Responsibilities:
Each Solution Specialist is responsible for his or her discipline. All requests should begin with the Solutions Specialist. The SS owns the request within their discipline and will work with the customer (i.e. SS, SE, RSM, AE, etc) to set the proper expectations for the engagement request.
If an SS is contacted by a customer (i.e. SS, SE, RSM, AE, etc) from outside his or her territory, the SS will determine who the appropriate SS is, inform the customer who the appropriate SS is, and refer the customer to the appropriate SS.
If the SS cannot support a qualified engagement request, and the date/time cannot be adjusted, it is the SSs responsibility to work to find a replacement. The SS will exhaust every avenue to find support before declining an engagement.
The SS will respond to voicemails and emails within 8 business hours from the time they receive the message.
The SSs will only use Out of Office Assistant if they are on vacation, on personal time, or in training. The message will state when a response will be returned. If required, the name and phone number of a backup resource will be provided. Contacting the backup directly is the best method of getting assistance.
Qualifications
Qualifications:
Expert level professional, complete understanding of Dells product offerings.
Little manager contact.
Little coaching/mentoring required.
Expert knowledge of technical products, vendors, and families of technologies
Expert knowledge of product configurations
Strong oral and written communication skills to communicate with customers, support personnel, and management
7+ years of related technical experience.
5+ years of sales experience.
Dell offers:
-Opportunity to work with a strong brand at one of the world's largest IT solutions providers
-Dynamic, challenging, international work environment
-A team with a high level of energy, integrity and motivation to win
-Exciting internal career opportunities
-A commitment to diversity and inclusion
-Competitive compensation including bonus plans a great benefit package
-An individual professional development plan
About Dell Inc.:
Want to work in an environment where each day is focused on delivering solutions that make a real difference in peoples lives?
Where teams are constantly curious, and different perspectives and experiences are valued?
At Dell, we believe technology is essential for human success and that it should be accessible to everyone. We are constantly evolving
to better serve our customers, seize new opportunities and drive growth. Together we can change the world. Come join us.
For more information, visit us on the web at www.dell.com
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