Drop Ship Associate Job in Vernon Hills, Illinois US
Drop Ship Associate
The Drop Ship department is responsible for processing all orders that will be shipping from either the manufacturer or distributor directly to the end user, bypassing CDW?s warehouses. The Drop Ship Associate is responsible for working closely with our vendor partners and our customers in ensuring that all purchase orders are processed in a timely manner and billed correctly to CDW. This role is a buyer on the Drop Ship team who buys products for specific lines, providing product requirement guidance to Sales, and follows through with the fulfillment of each purchase. Key Areas of Responsibility Review and analyze purchase orders for the assigned product lines. Qualify or reject with detailed directions all purchase orders. Establish and maintain internal and external partner relationships. Work with partners and Sales to make necessary changes to purchase orders to fulfill customer needs in a timely manner. Explain important internal processes to our vendor partners and Account Managers. Continually update the status of aging purchase orders, follow up with partners for information on scheduled shipments. Maintain part number information within CDW database, updating pricing and any additional product line instructions that need to be provided to Sales. Responsible for flow of information from our partners to CDW. Responsibilities Follow established procedures on daily work requirements and responsibilities. Utilize all new process improvement resources. Keep current of departmental policies and product lines to ensure drop ship purchase orders are processed correctly. Work with management on approving any exceptions that fall outside of departmental guidelines. Seek assistance from Senior Specialist and Supervisor to resolve more complex issues to determine next step of action. T he information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.