Dutch Speaking Customer Service Manager Job in Budapest
Location:
Budapest
Responsibilities:
- Manage a team of 8 Customer Service Team Leaders
- Key delegations of authority from the director
- Lead, motivate and develop team competencies and capabilities
- Hire, train and manage team performance, create and implement objectives and development plans for direct reports
- Ensure fundamental business processes are embedded
- Develop and maintain internal and external relationships regarding specific business issues
- Analyse performance reports on a daily, weekly and monthly basis, interpret data to identify trends and implement operational improvement initiatives
- Ensure that all processes are compliant with ISO accreditation
- Manage deadlines and ensure that all activities that directly affect customer relationships or the output of the company are of the highest quality
- Collaborate with Sales and Finance teams to ensure an efficient end to end service for the customer
- Conduct continuous reviews and take actions to improve individual, team, and company performance
Requirements:
- University or College degree
- At least 3-4 years of experience in shared service environment
- Fluency in English and Dutch
- Strong people management experience, leading customer service teams
- Experience in change management
- Proficiency in MS Office tools
- Excellent communication and performance management skills
Application:
Please send your professional CV to ssc@exactsolutions.hu highlighting "ES-1239" reference number.