Dynamic Help Desk Technician Job in Dublin 43017, Ohio US
Dynamic Help Desk Technician
Are you looking for an exciting and challenging Helpdesk opportunity with a great company? If so, Modis IT in Columbus, Ohio is looking for you!
Must Have Requirements:
- VPN support
- Knowledge of Outlook in an Exchange environment
- Ability to multi-task and prioritize
- Strong customer service, communication and listening skills
- Effective team player
- Appropriate sense of urgency and prioritization
- Ability to identify problems and propose effective solutions
Essential Functions:
EIT Service Center Analyst, End User Client provides technical support and assistance to customers using computer hardware, standard desktop applications or software applications. Associates perform troubleshooting and conduct problem determination to identify problem source and resolve as possible within the Service Center.
Specific Duties, Activities, and Responsibilities:
- Answer incoming client and customer calls.
- Troubleshoot software and hardware issue via phone.
- Train end users in the use of equipment and software.
- Acquire and maintain expert knowledge of emerging desktop technologies and software applications.
- Fully document all cases in call tracking software and escalate to appropriate queue.
- Escalate support call to supervisor as necessary.
- Assume ownership of project-related tasks as needed or assigned.
- Act as liaison between clients or customers and other organizations or external vendors.
- Maintain and seek knowledge about current industry-wide support practices and the potential impact on the support business.
Position Requirements:
Education or Equivalent: (Minimum required to perform job)
- Degree in Computer Science, MIS or related field. Minimum two years related experience required.
Knowledge/Skills Requirements:
- Microsoft Windows 95/98/NT/2000/XP
- Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio
- Demonstrated experience supporting customer interactions and troubleshooting
- Troubleshooting knowledge of PC hardware issues including modems, monitors, printers, hard drives, PDAs
- Experience supporting database software such as Fox Pro
- Experience supporting proprietary software applications
- Fundamental understanding of networking including Novell, NT, TCP/IP, WINS, DNS
- Troubleshooting web browsers and security settings
- Using AS/400 applications
If you think you are a good fit for this position or know someone who is, please e-mail resumes to gregory.bright@modis.com or just call 614-781-4056. Thanks!