EAP Specialist Job in San Francisco 94105, California Us
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
EAP Specialist
Employee Assistant Program Specialist with Customer Oriented focus. The EAP Specialist will answer inbound calls to provide assistance to members dealing with mental heath, workplace, family, etc. issues. Responsible for providing telephonic assessment and solution focused consultation, triage and referrals and Behavior Health benefits. Business days/hours. No weekends!!
Primary Responsibilities:
- Answer inbound calls for EAP and Behavioral Health
- Asessment and triage, short-term problem resolution, authorization and referrals for routine and crisis callers
- Provide solution focused consultation to assist member with issue resolution
- Determine member eligibility and benefit coverage and triage as appropriate
- Update and enter clinical notes in care management database
OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation Performance.
Required Qualifications:
- Master's degree in counseling, psychology, social work, or related field
- 2+ years post graduate EAP work experience
- Excellent communication skills, ability to multitask and manage competing priorities in a fast paced environment
- Basic computer proficiency
- Ability to work out of San Francisco office
Additional Preferred Assets:
- Prior Call Center experience
- CEAP (or eligible)
- Prior experience in both Behavioral Health and Substance Abuse
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
