Easy Resident Technician Job Job in Baltimore, Maryland US
Easy Resident Technician Job
Job Description Job Title: Easy Resident Tech Associate Position Summary: Primarily responsible for providing customer service, consistent with our Easy Sales and Service standards. General Purpose: Customer Service, Sales Role Qualifications: - Must exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management - Able to work a flexible schedule Position Responsibilities: - Deliver Easy Sales and Service - Provide an inviting environment for the customers by maintaining a neat and clean department - Determine and demonstrate understanding of customer's needs - Sell products and services which provide the total solution - Perform basic and advanced technical system diagnostics and upgrades on customers technology - Stay up to date on product information by completing training modules - Adhere to all company policies procedures and safety standards - Perform other related duties as assigned Critical Success Factors: - Drive customer satisfaction through EASY Service behaviors - Drive profitable sales through EASY Sales behaviors - Convey appropriate product and services knowledge - Ability to perform advanced technical system diagnostics and upgrades - Exhibit Team CARE values Valued but not required skills and experience: - Sales and customer service experience in a retail environment - Technical system diagnostics and upgrades experience Store Location: Store 111-5835 York Road