eComm Customer Service (Level 2) Job in Geelong & District 3228, Victoria Australia
About the Job
About us:
Based in Australia’s surfing capital – Torquay, our eCommerce team has a 12 month contract vacancy for a 2nd level Customer Service Analyst. Quiksilver is a leading employer within the action sports industry with a strong heritage forged from the authenticity of its beach-side location and a focused passion on the boardriding lifestyle. Quiksilver offers a professional yet relaxed working environment in a dynamic and exciting industry and location working with people who are all on the same wavelength as you – united and passionate.
About this role:
As part of the eCommerce team, this position plays an important role in ensuring a high level of customers service is provided for our e-Commerce platforms including DC Shoes, Quiksilver and Roxy. In this role you will:
- Set up, maintain and improve level 2 policies and procedures in relation to customer service for users of our E-commerce facilities
- Liaise with other support units such as Customer Service, Distribution and external logistics firms (Australia Post, DHL)
- Analyse and investigate level 2 issues such as order, exchange, refund, fraud prevention anomalies and product order entry and allocations
- Communicate current promotions with internal stakeholders
- Assist Merchandising team with product buy including order entry, adjustment and analysis where required
About you:
To be successful in this role you need to have:
- Solid experience working in a Customer Service environment, preferrably in an e-commerce or online sales environment
- Knowledge of Zeacom Q-Master call centre software, or similar call distribution software
- First class customer service and communication skills
- Advanced skills in Microsoft Excel
How to apply:
- Just what you're after? Visit our Careers page at www.quiksilver.com.au to submit your CV.
See Job Description