eCommerce Support Analyst recruitment
Description
The successful candidate will work in the eCommerce customer support center, answering business questions regarding UBS' eCommerce applications, monitoring system infrastructures and coordinating with UBS' production support teams.
The role entails:
• Providing UBS customers with professional multi-lingual technical support for various business critical applications by phone, chat and email
• Taking ownership of each client issue through root cause and solution
• Monitoring system infrastructure
• Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders / Sales / Client Relationship teams and with external client technical staff
• Coordinating / escalating to other UBS production support teams and business groups
To be effective in this role, the candidate should have the following skills and qualifications:
- Business or technical apprentice applicants welcome Extraordinary Client focus.
- Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
- Ability to work under pressure
- Fluency in English is a must, every additional language (Mandarin or Cantonese) is considered a strong plus
- General interest and understanding of Internet technology, as well as understanding of most common Operating Systems
- The ability to master new technology and effectively adapt knowledge and skills
UBS can offer you an environment geared towards performance, attractive career opportunities, and an open corporate culture that values and rewards the contribution of every individual.