eCommerce

eCommerce - Order Specialist

Meijer is a leading Supercenter located in five states throughout the Midwest, with nearly 200 stores and almost 60,000 employees. As a multi-billion dollar retailer, Meijer is ranked as the 15th largest privately held company in the country, as well as one of the top 30 most reputable companies in the United States by Forbes Magazine. We have become a respected leader in the competitive retail market by sticking to our core values of customer-centered, competitive spirit, freshness, and "familyness." Meijer's Midwest geography includes corporate offices in Grand Rapids, Michigan, and stores, distribution centers, and manufacturing facilities throughout Michigan, Indiana, Illinois, Ohio, and Kentucky. From store leadership to marketing to buyers to finance, the variety of careers available at Meijer is as interesting and diverse as the people who fill the positions. While your job responsibilities may differ, the purposes are all the same: To make Meijer the best retail organization in the nation. Currently, Meijer is looking for an E-Commerce Order Specialist. The individual selected for this position will be responsible for tracking the order fulfillment levels on Meijer.com and handle any escalated supplier fulfillment issues. Playing a leading role in helping to enforce the customer experience standards related to order deliveries. Working with customers, suppliers and third party EDI partner to ensure shipping goals are met and report any issues to our E-Commerce supplier specialists and merchants. Setting up an online fraud management system in collaboration with Internal Audit and Payment Systems departments. Key responsibilities include: Excellent Team Member - Serves as part of the Meijer project team for the Online Selling initiative, works with Meijer personnel and third parties throughout the build, testing and launch and ongoing operations of Meijer.com. Drives the definition of key metrics related to supplier performance. Develops requirements for metrics and scorecarding. Respected subject matter expert - Influence E-Commerce supplier and product assortment decisions by providing order fulfillment data. Participates in recruitment and hiring process for projected new personnel on the E-Commerce team. Continually adds to career skills and knowledge, keeps on top of industry trends. Leads regular team briefings and updates on supplier performance. Adept Expediter - Influences suppliers to deliver remarkable customer order deliveries over and above contractual requirements. Works to ensure customer satisfaction with every order delivery. Relationship builder - Participates in supplier onboarding as a shipping set up expert; works with any chosen Meijer carrier to strengthen supplier/carrier relationships. Passionate Performance Advocate - Tirelessly advocates the importance of consistently delivering measurable results of E-Commerce initiatives. Consistently looks for new ideas to improve performance, differentiate the site, grow its sales, increase conversions and strengthen the Meijer brand. Order Fulfillment Champion - Works to ensure quality throughout the entire order fulfillment process - from carrier to supplier to customer to billing. Balanced Decision Maker - Helps the E-Commerce team make balanced decisions regarding shipping options, as well as shipping promotions. Interacts with entire E-Commerce team with dignity and respect; delivers assigned responsibilities on time with the utmost professionalism. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.