ECS Advisor Job in Boca Raton 33487, Florida Us
Position Summary:
The ECS Advisor sales position answers questions relating to online degree programs, career opportunities, and any other areas pertinent to adults who are contemplating a return to school online. The ECS Advisor will reinforce the individuals’ decision to return to school and warm transfer the prospective student directly to a University or College that meets their needs. We provide a comprehensive training program.
Position Responsibilities:
· Receive and transfer inbound and outbound calls
· Maintain up to date knowledge of schools, programs, procedures, careers, financial aid options, and any other service provided by ECS Advising (Training Provided)
· Ensure high quality metrics and sales conversion goals
· Exemplify professionalism and a positive attitude for each and every prospective student
· Perform other duties as assigned
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Education Other Skills/Requirements:
· BA/BS degree preferred, but not required
· 1 year minimum of experience working in education, online admissions, academics or comparable call center experience
· 1 year of previous inside sales
· Ability to learn degree programs, career choices, financial aid etc.
· Strong work ethic required. The ability to get things done and multi-task in an emerging, high-growth company is key
· Must be a team player. Successful collaboration with internal, non-Sales resources is essential for success
· Meeting or exceeding sales targets
· A proven track record of success and ability to close deals via telephone
· Commitment to exemplary customer service
· Pleasant and clear telephone voice, along with good listening skills
· PC Software skills – functional knowledge of MS Office Suite
· Must be able to work a flexible schedule including some evenings/ weekends
EOE