eFX IT Support Analyst
Roles and Responsibilities
Work in the IT Support Team
Engage with business users and development team, and act as a conduit between them
Ensure all production issues are resolved in a timely manner
Ensure all incidents are logged, tracked and worked towards resolution
Build strong relationship and rapport with business users
Continuously look for improvement opportunity within the team, processes and procedures
Participate in global or new enhancement rollout of applications
Participate, contribute and add value within the global FX IT Support team
Skills and Competencies
Hands-on exposure to eCommerce, Front Office pricing and trading application
In-depth understanding of pricing and risk management models of financial products
In addition to business knowledge, must be technically competent in Unix, Sybase SQL and scripting
Hands on experience with Reuters and Bloomberg
Familiar with ITIL methodology
Candidate Profile:
2-5 years of experience in supporting Front Office environment of a major US/European/Japanese bank, supporting trading, pricing and risk management systems
Educated in a Computing, Engineering or Finance related discipline
Have business knowledge and ability to communicate with trading staff
Self motivated, proactive and a team player
For more info, please drop an email at raj.singh@cititec.com.sg.