Electrical Counter Sales-Ithaca, NY Job in Ithaca 14850, New York Us

Friedman Electric provides the products, experience and expertise you need to get the job done, quickly, easily and profitably.

 

Serving the needs of customers for electrical, lighting, telecom and automation products, Friedman Electric has a 65 year tradition of providing personalized service that makes a difference in how we work with our customers.

 

Our 228 managers and employees in our fifteen locations are focused on how we can continually meet your needs for fast, efficient service, and how we can provide our expertise to solve lighting, telecom or electrical challenges. Our commitment to stocking and providing the newest products and technologies - along with the items you use every day-is a commitment to partner with you to improve your business and your home.

 

Friedman Electric is a wholly-owned subsidiary of Sonepar.  Friedman Electric works with Sonepar companies around the world to ensure superior service when and where our customers need it.

 

We are currently seeking a Counter Sales Associate who will sell and track electrical and other parts and equipment in our Ithaca facility.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Greets customers in a timely, professional and courteous manner.

·         Answers phone in a timely, professional and courteous manner.

·         Determines make and type of product needed.

·         Discusses use and features of various parts.

·         Utilizes catalog or Internet for replacement part stock number and price.

·         Operates computer to order, enter and retrieve data.

·         Receives payment or obtains credit authorization.

·         Advises customer on substitution or modification of part when replacement is not available.

·         Examines returned part to determine if defective, and exchanges part or refunds money.

·         Receives and fills telephoned and faxed orders.

·         Assists customer with gathering their material.

·         Assists customer with loading the material in their vehicle.

·         Enters lost sales.

·         Helps maintain pricing levels to achieve gross margin and sales goals.

·         Makes proactive telephone calls to potential new customers and existing customers.

·         Assists delivery driver with unloading material.

·         Cuts wire to customer specifications

·         Maintains counter sales displays 

·         Helps track and maintain accurate and adequate  inventory levels.

 

 

QUALIFICATIONS AND REQUIREMENTS

·         Strong communications skills

·         Excellent customer service experience

·         Electrical knowledge

·         Team player attitude

·         Desire to learn

·         Do-it-now mentality

·         Close attention to detail

·         Ability to multi-task and work in a fast-paced environment

·         Computer literacy

 

We offer a competitive compensation and benefits package.

We are an Equal Opportunity Employer.