Electro-Mechanical Technician (Engineer, Customer Service) Job in Dover 03820, New Hampshire Us

One positive thought inspires another - and yet another. Until you and your team have found a better way to achieve an important goal. That's how we approach our work at Bell and Howell, where we create programs, machines and services for every aspect of the direct-mail process from concept through actual mailing.

At Bell and Howell you'll discover an exceptional environment that nurtures innovation, quality and teamwork. Our associates thrive on the challenges brought by today's market competitiveness and by our goal to become the ultimate partner in mail and document finishing solutions and services. Our corporate culture promotes integrity, professionalism, and above all, a strong customer focus creating a truly rewarding work environment.

At Bell and Howell we design and deliver flexible, high-performance mail production solutions and services that help our customers reduce costs, increase productivity and prepare for change. Our expertise in high-speed inserting systems, postal and sorting systems, ADF software and vision systems, backed by an award-winning service organization, have earned Bell and Howell a reputation for innovation, reliability and quality.

We offer competitive salary, medical, dental, vision, 401K, tuition reimbursement, growth opportunity, and professional classroom training.

To join us for a future with unlimited opportunity for growth, you will need:
-Flexibility to work different shift
-Strong electronics/electrical background and mechanical knowledge
-Good understanding of computer program functionality and software skills
-Ability to use standard and specialized hand and power tools and measuring equipment i.e. oscilloscopes, DMM, gauges, etc.
-Good analytical, problem solving and troubleshooting skills
-Ability to read and interpret technical drawing and documentation
-Good project management skills and time management skills
-Strong interpersonal/customer relations skills
-Basic computer skills: DOS, Windows, UNIX
-Experience with mail processing or related equipment a plus

DUTIES AND RESPONSIBILITIES:
Maximize customer uptime by troubleshooting and repairing more complex inserting and sorting mail processing equipment problems.

Maintain customer equipment by scheduling and performing regular predictive/preventive maintenance inspections on equipment.

Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.

Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company.

Provide seven (7) day/week twenty-four (24) hour/day availability for emergency customer assistance by carrying a blackberry; respond to emergency and non-scheduled calls for service within established response time goals.

Look for new ways to improve the timeliness and quality of the level of service provided.

Bell and Howell is an Equal Opportunity Employer M/F/D/V.

EDUCATION/EXPERIENCE:
High school graduate with 2 year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience. Associate degree a plus.

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