Electronic Business Consultant-Call Center Job in Latham 12110, New York US
Are you looking for Part Time?
Come work for a company voted by the "Business Review" as one of the "Best Places to Work" in the Capital Region.
Sunmark is looking for a new team member to join our call center in Latham.
Schedule:
9:00-2:00pm Monday-Friday with an occasional Saturday as needed
Position Summary: The primary purpose of this position is to provide members with information on all credit union services; responds to questions, concerns and complaints in an effective and pleasant manner by providing information directly to the member through electronic and telephone services. Promotes and participates in a sales and service culture consistent with the credit union’s mission of exceeding member expectations.
Primary Responsibilities:
- Cross-sells all credit union services to qualified members whenever possible. Participates in a sales and service culture consistent with the credit union’s mission of exceeding member expectations. Seeks to attain established goals on key products as assigned on a monthly basis. Assists Sales and Service Manager in creating and maintaining a sales culture and achieving TAC sales goals.
- Provide WOW! services to members by providing information over all electronic communications media including, but not limited to Live Chat and E-mail, Cash Management, RateEdge, Intuit, and Cash Edge. Ensures that requests made via e-mail are responded to within 30 minutes of initial request. Answers chats within 20 seconds of it ringing. Responds in a timely manner with accurate information, guaranteeing that members receive the same level of WOW service regardless of the communication method selected.
- Provides support for account holders and staff in all communications including telephone, Chat, Bill Pay, Cash Management, Cash Edge and future consoles. Interacts with vendors whenever necessary to resolve member issues and/or complaints.
- Serve members over the phone during peak call hours. Act as a back up to member service by handling all inbound and outbound calls and staying current on all policies and procedures to effectively handle all calls.
- Opens and closes all types of accounts; accepts applications for membership and ensures that each card reflects the proper signatures.
- Totals member transactions at the end of the day; completes balance report for departmental reporting, and submits work to Accounting department.
- Performs other duties as assigned.
Position Requirements:
- High school graduate or equivalent plus 1-2 years related experience;
- Aptitude with figures and the ability to work well under pressure;
- Above average interpersonal and communication skills;
- Excellent computer skills – knowledge in Excel
- Strong organizational skills and attention to detail; and
- Ability to communicate effectively and professionally with others, including exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.
EOE M/F/D/V
