Email/ Digital Campaign Business Systems Analyst Job in Wakefield 01880, Massachusetts US
Client consultation services, whereby Client requirements are evaluated and translated into cutting-edge, forward thinking platform related solutions.
Building advanced platform related solutions for Complex Tier 1 Clients. To include: project scope, specification documentation, campaign/program set-up, creation of test plans, QA, leading the Client in UAT process, program launch, and post deployment analysis.
Oversee/lead cross-functional builds assisting Client, Client Services, and Technology leads.
Primary escalation contact for Client issues/questions related to advanced programs, intakes, and integrations.
New Hire and Vendor training to include: Client process, product enhancements, ticketing system, support escalation procedures, etc.
Maintain Client process and program documentation.
Provide weekly account updates to Account team and/or Client.
Attend recurring Account meetings (internal and external)
Provide back-up support during Vendor outages
Working knowledge of Client¿s business, goals/objectives, campaigns and how they use DREAM and DREAMmail products.
Track Non-deployment activity and providing a monthly report to Campaign Manager and Team Lead.
Provide weekly account updates to Account team and/or Client.
Attend recurring Account meetings (internal and external)
Provide back-up support during Vendor outages
Working knowledge of Client's business, goals/objectives, campaigns and how they use DREAM and DREAMmail products.
Track Non-deployment activity and providing a monthly report to Campaign Manager and Team Lead.