Email Messaging Operations Specialist- Investment Bank recruitment
Roles Responsibilities
The Email Instant Messaging Services group provides server, client, and administration of enterprise wide messaging services. The service supports over 250,000 internal customers in over 53 countries. The group provides Level 3 support for Microsoft Exchange and Lync environments in addition to mobile messaging solutions through Blackberry and Good services.
In this position, responsibilities include:
- Perform daily, weekly, and monthly server health checks and performance monitoring.
- Troubleshoot server outages and performs in-depth root cause analysis.
- Provide 3rd 4th level problem diagnosis and resolution, including accurate problem identification, ticket documentation, and customer/vendor dialogue.
- Perform production service requests, including moves/adds/changes, data restores, and service consultations.
- Monitor server resources, trending results for capacity planning purposes.
- Support automated deployment systems
- Provide escalation support for end-user issues with Outlook and mobile messaging applications
- Provide in-depth product knowledge, vendor interface and extensive system engineering capabilities to address and resolve issues.
- Enforce corporate data protection policies, through IT Risk certifications and standardized access.
- Provide Business Continuity support for the Groupware service by activation and confirmed functionality, monitoring, and problem diagnosis.
- Provide 24x7 on-call support.
Qualifications
Essential Skills and Experience
- Minimum of 5 years’ experience engineering, managing, and supporting infrastructure in a large messaging and environment (75K+ user base) required.
- Experience supporting the email infrastructure within an investment banking or financial services organization required.
- Expert knowledge of Microsoft Exchange 2007 and 2010
- Expert knowledge of Blackberry Enterprise Server 5
- Knowledge and experience with Microsoft Office Communicator 2007 and Lync 2010 products
- Scripting knowledge of PowerShell.
- Strong knowledge of server hardware, including Dell, and HP required.
- Solid understanding of SAN, DAS and JBOD disk concepts.
- General knowledge of Mainframe, Network, Midrange and LAN/Desktop technologies and their interaction in a complex production environment required.
- Excellent oral and written communication skills, customer service skills, strong interpersonal skills, and team skills required.
- B.S. in Computer Science or equivalent work experience. MCSE, CLP, and related certifications are a plus
Preferred Skills and Experience
- Experience with Good Mobile technology across Android and iOS platforms
- SQL 2005 and 2008 knowledge.
- Experience of Symantec Enterprise Vault
If you would like to apply for this role or find out more, please contract Sanjeev Ramachandran on 6435 5626 or email to sanjeevr@charterhouse.com.sg
August 7, 2012
• Tags: Email Messaging Operations Specialist- Investment Bank recruitment, Information Technology careers in the Singapore • Posted in: Financial