EMEA CADD BSU Operations Manager Job in Dublin, Dublin Ireland
Citi, the leading global financial services company, does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services. Our Markets Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi is an equal opportunities employer
Job Purpose:
The CADD Business Support Unit (BSU) is an AML/KYC support and control function within the Institutional Clients Group responsible for the preparation, development, due diligence and approval of the Customer Acquisition Due Diligence (CADD) and associated documentation in partnership with Relationship Management and Compliance.
The job focuses primarily on ensuring timely and effective CADD processing for the relevant client groups.
Job Background/context:
The successful candidate will be responsible for the day to day operation of the local team ensuring that all operational activities performed to support the 34 countries covered by the unit are done to a high standard.
The successful candidate will be responsible for leading a team of 4+ Team leaders (and 40 Case Managers), with oversight for their daily functions and will play a central role within the local leadership team.
This role will require the successful candidate to coordinate and promote continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency.
Continual interaction is required with global and regional seniors including but not limited to Global CADD BSU Management, Relationship Management, Compliance / AMLCOs, and Product groups.
Key Responsibilities:
- Manage 4+ Team Leaders in accordance with globally consistent CADD BSU standards.
- Point of escalation for team leaders / case managers, Relationship Management team and Compliance within region
- Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity.
- Assist Team Leads in maintaining a workforce with capability to execute flawlessly
- Ensure knowledgeable staff and continuous development plans in place for Teams
- Ensure transparent and open people management culture within teams
- Effectively maintain a highly efficient process environment
- Ensure that the key processing controls in the department are maintained by teams within pre-requisite standards.
- Oversight for the Pending Business ensuring adequate plans in place to address in line with standards
- Oversight for the timely and accurate MIS reporting of processing / escalation metrics for department
- Assist with capacity planning / budgeting process.
- Assist with coordination of periodic quality testing as required (RCSA,CER, PEER reviews).
- Assist with the preparation for audits- both internal and external regulatory reviews.
- Assist with department projects / initiatives as requested.
Knowledge/Experience:
- Management in department of equivalent size or more
- Demonstrate ability to Lead and Motivate individuals within a pressurised environment.
- Experience in banking or finance
- Experience in control/risk or Compliance (AML/KYC) function (an advantage)
- Knowledge and experience of the technologies and processes used in Citigroup would be highly advantageous
- Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
- Knowledge of AML policies and regulatory requirements
- Considerable experience of dealing with senior management in a multi-function environment
Skills:
- Strong Leadership and Motivational skills
- Excellent workflow management skills / experience
- Excellent communication skills
- Leadership and Motivational skills
- Superior planning organising skills
- Innovation and change management implementation
- Process re-engineering and improvement
- Proficient use of Microsoft Applications ( Word, Excel, Access, Powerpoint, Visio, Project )
- Project Management Skills
Qualifications:
- University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Competencies
- Pro-active thinking and execution abilities
- Detailed oriented balanced with a strategic view
- Demonstrated effectiveness in people management - in particular motivation, development, and teamwork
- Demonstrated effectiveness process management - in particular target setting, prioritisation and operational effectiveness
- Ability to multitask and prioritize
- Ability to work well under pressure and tight time frames
- Manage up effectively
- MIS and metrics and efficiency analysis skills - ability to benchmark and track performance improvement
- Pro-active, flexible, have good organizational skills and must be team player.
- Ability to work in a dynamic environment
- Valuing diversity. Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success
