EMEA CADD BSU Operations Manager Job in Dublin, Dublin Ireland

Citi, the leading global financial services company, does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services. Our Markets Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi is an equal opportunities employer

Job Purpose:
 
The CADD Business Support Unit (BSU) is an AML/KYC support and control function within the Institutional Clients Group responsible for the preparation, development, due diligence and approval of the Customer Acquisition Due Diligence (CADD) and associated documentation in partnership with Relationship Management and Compliance.  
 
The job focuses primarily on ensuring timely and effective CADD processing for the relevant client groups.
 
Job Background/context:
 
The successful candidate will be responsible for the day to day operation of the local team ensuring that all operational activities performed to support the 34 countries covered by the unit are done to a high standard.    
 
The successful candidate will be responsible for leading a team of 4+ Team leaders (and 40 Case Managers), with oversight for their daily functions and will play a central role within the local leadership team.
 
This role will require the successful candidate to coordinate and promote continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency.  
 
Continual interaction is required with global and regional seniors including but not limited to Global CADD BSU Management, Relationship Management, Compliance / AMLCOs, and Product groups.
               
Key Responsibilities:

Knowledge/Experience:

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Qualifications:

  Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
 
Competencies


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