EMEA Securities Lending Support Manager, London recruitment

EMEA Securities Lending Support Manager, London

A top tier Investment Bank has a vacancy for an Application Support Manager to head up it's European Securities Lending Support function. Reporting directly to the Global manager you will work directly with the London trading desks as a primary technology contact; analysing; resolving and escalating incidents where necessary.
The successful candidate will exhibit strong technical skills having experienced a wide variety of technologies preferably within a banking environment and be able to apply these to troubleshooting significant system outages, improving system stability, driving hygiene initiatives and delivering innovation and automation that creates efficiency and consistency.

Strong leadership qualities are essential since the role involves:-
- Managing the local team of direct reports in order to ensure efficient resolution of problems, plant stability and execution of projects.
- Build strong technical partnerships with local and global development teams in order to allow production management to partner in system, environment and plant improvement.
- Leading projects and initiatives within the global team to implement new strategies; manage events (infrastructure change, software releases, business continuity tests etc.) and on-board support for new business areas or renovated systems.
- Chairing outage resolution conference calls, managing significant incidents and co-ordinating communications within a trade floor environment.
- Initiating, growing and shaping processes, procedures and strategies to make the team more efficient ? familiarity with ITIL service management frameworks would be of benefit.
- Presenting to the wider group and sharing best-practice.
- Developing and coaching others.
- Work closely with L1 team to efficient use of effort and wherever possible drive out unnecessary tasks and alerting.
- Acting as a primary escalation /communication point between Application development teams and Business Units
- Challenging existing practices to strive for continuous improvement

Ideally the right candidate will already be managing a support team in the Securities Lending/Secured Financing space.

For more information please forward a Word CV in confidence

EMEA Securities Lending Support Manager, London