EMEA Voice Lead recruitment

EMEA Voice Lead - Telecommunications / Voice / Lead - London - £80,000 per annum plus benefits

A global financial services company is looking for an outstanding Voice Lead to oversee the day-to-day delivery of telecommunication services in the EMEA region. You will be responsible for providing management and support to the Voice and Contact Centre environment within EMEA working with the businesses to ensure the right solution and design is in place to meet business requirements.

The team oversees the day-to-day delivery of telecommunications services in region, ensuring adherence to agreed standards, processes and policies to meet regional business requirements.  It is also responsible for the development of telecommunication operations (TO) proposals, as well as directing and managing the quality and progress of TO projects. This will include management of the changes resulting from the implementation of TO/PMO projects. The team is also accountable for leading global cross operating TO projects by collaborating with global engineering (voice, network and mobility) to help deliver against the needs of the different technology/business units.

Your responsibilities will include but not be limited to:

Responsibilities:

Skills: