Emergency Call Handler
A fantastic opportunity has a risen for an Emergency Call Handler, to join a large local organisation who are a market leader within their field. This will be a long term temp job, ongoing until February/March 2014.
You will be responsible for:
* Receiving inbound calls
* Continually liaising with engineers, contractors and customers to resolve any problems/queries they may have.
* Managing and prioritising workload, ensuring you oversee a problem from start to finish.
* Providing excellent customer service.
* Handling any queries.
* Work well under pressure and ensure that any situations that occur you are able to come up with suitable solution.
The ideal candidate will have:
* Excellent communication skills both verbally and written.
* Strong IT skills.
* Ability to work well under pressure.
* Experience in an inbound call centre would be ideal.
* Educated to degree level or equivalent is preferred.
Hours of work will be Monday - Friday 9am until 5pm. As the winter months draw in, you will be required to be flexible in your shifts, potentially working until 7pm.
If this sounds like the ideal role for you, please don't hesitate to apply now.
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